Michelle-Elizabeth Okyere
Columbus,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator
Big Lots Corporate Headquarters
03.2022 - 09.2022
- Entered data into Manhattan and four kites system, including payments, account information, and call logs.
- Established long-term customer relationships through prompt and courteous service.
- Was in charge of high-volume paperwork and worked with logistics department to resolve billing and shipping issues.
- Acted as liaison between warehouse personnel and customers in order to streamline account and operational requirements.
- Scheduled daily and weekly routes and planned and supervised shipments from production to end-users.
- Oversaw hiring and training of [Number] new employees each quarter.
- Customer service (inbound & outbound)
Recruiter
DHL Supply Chain
08.2021 - 12.2021
- Used social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Oversaw and managed Onboarding processes and programs to ensure that new, transferred, and promoted employees were successfully integrated.
- Increased office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Kept work structure up to date by updating all job requirements and job descriptions.
- Had thorough understanding of hiring practices, recruitment strategies, and industry trends in staffing industry.
Logistics Specialist
Affinity Empowering
01.2021 - 07.2021
- Led high-performing team of workers to improve quality and safety of internal freight systems.
- Was in charge of day-to-day shipping and receiving, overseeing average of packages per 24-hour period.
- Was in charge of all logistics, including shipping and receiving.
- Was in charge of all logistics, including shipping and receiving.
- Scheduled daily and weekly routes and planned and supervised shipments from production to end-users
Customer Service (remote)
Adecco
05.2020 - 01.2021
- Help customers with their general problems.
- Provide support and assistance to customers who have problems with service.
- Help customers with their problems.
- Provide customers with information about their charges.
- Deal with customer complaints about products or issues with supermarket items.
- Supplying information in accordance with customers' needs and demands
- I'm in charge of customer's documents.
- Identified issues, analyzed information and provided solutions to problems
Customer Service Representative
DataBank
05.2017 - 11.2019
- Educated customers about promotions to increase sales.
- Answered customer calls promptly to avoid long wait times on hold.
- Did some research.
- Responded to customer service requests for products, services, and company information
- Inbound and outbound calls
- Data entry
Education
Bachelor of Arts - Social Work
University of Ghana
Ghana05.2019
Skills
- Critical Thinking
- Training and Leadership
- Hard working
- Go getter
- Trust worthy
- Good Customer service skills
Accomplishments
- Logistics Manager - February, 2021 to July, 2021
- Affinity Empowering - Alexandria, VA
- Was in charge of day-to-day shipping and receiving, overseeing an average of [Number] packages per 24-hour period
- Led a high-performing team of [Number] workers to improve the quality and safety of internal freight systems
- Was in charge of all logistics, including shipping and receiving.
Timeline
Logistics Coordinator
Big Lots Corporate Headquarters
03.2022 - 09.2022
Recruiter
DHL Supply Chain
08.2021 - 12.2021
Logistics Specialist
Affinity Empowering
01.2021 - 07.2021
Customer Service (remote)
Adecco
05.2020 - 01.2021
Customer Service Representative
DataBank
05.2017 - 11.2019
Bachelor of Arts - Social Work
University of Ghana
Similar Profiles
Sara Marie ApplemanSara Marie Appleman
Human Resources Specialist at EnerSys Corporate HeadquartersHuman Resources Specialist at EnerSys Corporate Headquarters
CAROLYN OSBORNCAROLYN OSBORN
Training and Development Specialist at Stater Bros. Corporate HeadquartersTraining and Development Specialist at Stater Bros. Corporate Headquarters
Valerie HernandezValerie Hernandez
Department Administrator, Business Credit at Nevada Corporate HeadquartersDepartment Administrator, Business Credit at Nevada Corporate Headquarters