Liia Tsvietkova
3578 Quiet Dr ,FL
Summary
Dynamic supervisor with a proven track record at Whole Food Market, excelling in staff management and customer service. Skilled in training and mentoring teams, enhancing productivity, and resolving complex issues. Adept at inventory control and maintaining high standards, fostering a collaborative environment that drives success and customer satisfaction.
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
4
4
years of professional experience
Work History
Supervisor
Whole Food Market
Watertown, MA
10.2025 - Current
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored team members in store policies and customer service best practices.
- Coordinated scheduling and task assignments to enhance team productivity and efficiency.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Managed a team of retail associates, fostering a positive work environment that promoted collaboration and teamwork.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring financial integrity during shifts.
Assistant Manager
LA Fitness
Sarasota, FL
02.2025 - 08.2025
- Developed strong customer relationships through personalized service and product knowledge.
- Analyzed sales data to identify trends and recommend strategies for improving conversion rates.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Monitored facility maintenance, addressing issues promptly to maintain cleanliness and safety standards.
- Managed multi-line phone system, routing calls efficiently to appropriate departments.
Data Entry Clerk
Alpha Dumpsters/WastePro
Sarasota, FL
08.2024 - 02.2025
- Worked effectively in fast-paced environment.
- Ensured accuracy in data entry tasks while maintaining strict attention to detail.
- Utilized advanced software programs to efficiently manage large volumes of data entry tasks.
Supervisor
Starbucks
Sarasota, FL
06.2022 - 08.2024
- Prepared and served high-quality coffee beverages following standardized recipes.
- Maintained cleanliness of work area and equipment, ensuring compliance with health and safety regulations.
- Trained new baristas on beverage preparation and customer service techniques
- Managed inventory levels, optimizing stock orders to reduce waste and maintain product availability.
- Implemented quality control measures to enhance beverage consistency and customer satisfaction.
- Coordinated staff schedules, balancing coverage needs with employee availability for optimal workflow.
- Resolved customer complaints promptly, improving overall service experience and client retention.
- Enhanced team productivity through regular performance feedback and skill development sessions.
- Analyzed sales data to inform menu adjustments and promotional strategies, driving revenue growth.
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
Education
High School Diploma -
Southeastern High School
Miami Lakes06.2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Inventory control
- Organization and time management
- Active listening
- Calm under pressure
- Critical thinking
- Multitasking
- Flexible and adaptable
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Full Professional
Timeline
Supervisor
Whole Food Market
10.2025 - Current
Assistant Manager
LA Fitness
02.2025 - 08.2025
Data Entry Clerk
Alpha Dumpsters/WastePro
08.2024 - 02.2025
Supervisor
Starbucks
06.2022 - 08.2024
High School Diploma -
Southeastern High School