Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liisa-Ann Kallas

St George,UT

Summary

Results-driven Customer Care Representative delivering exceptional service and support in fast-paced environments. Committed to building sustainable relationships through open communication and actively contributing to team strategies that enhance customer satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

PillPack Pharmacy
Remote, UT
11.2020 - 05.2026
  • Assisted customers with prescription inquiries and medication management.
  • Managed customer accounts and provided updates on order statuses.
  • Collaborated with pharmacy teams to resolve medication-related issues.
  • Handled customer complaints with empathy and effective communication skills.
  • Processed orders accurately using pharmacy management software systems.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Provided accurate, valid, and complete information to customers.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Delivered customer support to high call load each shift.
  • Built sustainable relationships of trust through open communication with customers.
  • Gathered customer feedback to suggest improvements for products and services.
  • Assisted customers in navigating through website features and functions to locate desired information or products.

Education

Office Systems Management

Bryman School
Salt Lake City, UT
06-1990

Skills

  • Customer account management
  • Prescription inquiry assistance
  • Order processing
  • Pharmacy management software
  • Medication issue resolution
  • Customer relationship management

Timeline

Customer Care Representative

PillPack Pharmacy
11.2020 - 05.2026

Office Systems Management

Bryman School
Liisa-Ann Kallas