Pamela Valderrama
Orlando
Summary
Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.Experienced in fast-paced environments, organized and dedicated professional with a reputation for delivering exceptional customer service. Possessing a keen attention to detail and strong decision-making skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
Boston
01.2022 - 06.2025
- Assisted clients with inquiries regarding health services and coverage options.
- Managed customer complaints by providing timely resolutions and follow-ups.
- Educated patients on navigating healthcare systems and available resources.
- Documented customer interactions accurately in the company database.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative Assistant
Dr. Ricardo Bernal, MD
08.2019 - 01.2022
- Answered multi-line phone system, routed calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Maintained and updated patient records for accurate, current medical histories.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Supervisor
Charley's Philly Steak
03.2016 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Streamlined inventory management
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Call Center Representative
Exploriaresorts
07.2017 - 08.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
License Cosmotology -
Florida Technical College
Orlando, FL05.2024
High School Diploma -
Cypress Creek High School
Orlando, FL05.2019
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Computer Skills
- Administrative Support
- Time Management
- Spanish speaking
- Customer relations
- Verbal and written communication
- Business development
- Human Resources
- Healthcare navigation
- Quality control
Websites
Languages
5,5
Timeline
Customer Service Representative
Automated Health Systems Inc.
01.2022 - 06.2025
Administrative Assistant
Dr. Ricardo Bernal, MD
08.2019 - 01.2022
Call Center Representative
Exploriaresorts
07.2017 - 08.2019
Supervisor
Charley's Philly Steak
03.2016 - 02.2020
License Cosmotology -
Florida Technical College
High School Diploma -
Cypress Creek High School