Lila Gaughan
Moscow,PA
Summary
Motivated and versatile professional dedicated to providing patients and customers with exceptional experiences through efficiency, organization, and friendliness. Detail-oriented when caring for patients and documenting health status. Collaborative and team-oriented, consistently fulfilling special requests with accuracy and maintaining high levels of satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Partner
Lehigh Valley Hospital and Health Network
Dickson, PA
08.2024 - Current
- Monitored vital signs and reported changes to nursing staff.
- Collected specimens from patients for laboratory testing.
- Supported medical staff during examinations and treatments.
- Maintained accurate documentation of patient information according to facility policy.
Patient Care Assistant
Glenmaura Senior Living
Moosic, PA
04.2022 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Answered patient assistance calls, assessed needs, and offered qualified support
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Documented residents' mental status, sleep, and eating patterns in medical record books
Restaurant Waitress
Taylor Deli & Cafe
06.2021 - Current
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
- Cultivated warm relationships with customers
- Bussed and reset tables to keep dining room and work areas clean
Sales Consultant
Well Heeled Boutique
06.2021 - 08.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Completed orders and organized product deliveries to meet customer timetables
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
Office Clerk
Northeast Pennsylvania Auto Auction
06.2019 - 08.2020
- Interacted with customers by phone, email or in-person to provide information
- Provided clerical support to company employees by copying, scanning, and filing documents
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Maintained organized files and stocked supplies to support team needs and maximize performance
- Kept reception area clean and neat to give customers positive first impression
- Checked documentation for accuracy and validity on updated systems
Education
Bachelor of Arts - Psychology, Biology
Bucknell University
Lewisburg, PA06.2024
High School Diploma - Chemistry, Biology, Psychology
North Pocono High School
Covington, PA06.2020
Skills
- Assessing Patient/Customer Needs
- Safety Protocols
- Nursing Assistance
- ADL Support
- Materials Organization
- Critical Thinking
- Customer Feedback
- Warm and Friendly
- Healthcare Operations
- Data Collection
- Patient Documentation Accuracy
- Healthcare expertise
- Compassionate Care
Certification
CPR & AED Certified
Timeline
Patient Care Partner
Lehigh Valley Hospital and Health Network
08.2024 - Current
Patient Care Assistant
Glenmaura Senior Living
04.2022 - Current
Restaurant Waitress
Taylor Deli & Cafe
06.2021 - Current
Sales Consultant
Well Heeled Boutique
06.2021 - 08.2021
Office Clerk
Northeast Pennsylvania Auto Auction
06.2019 - 08.2020
Bachelor of Arts - Psychology, Biology
Bucknell University
High School Diploma - Chemistry, Biology, Psychology
North Pocono High School
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