Lila Junko
Missing Mountain Brewing Company
Hudson,Ohio
1
Language
4
years of professional experience
Dedicated individual with expertise in customer service and team leadership. Proven ability to maintain high standards of cleanliness and service while effectively managing high-pressure situations.
Work History
Taproom Support
2 Years 2 Months- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained cleanliness of service areas, adhering to health and safety standards.
- Trained new food runners on operational procedures and service expectations for consistency in performance.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
Student Assistant
4 Months- Implemented feedback mechanisms to assess event effectiveness.
- Supported research projects by compiling data and preparing reports for faculty review.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Translated transcripts, as well as conducted tests on participants.
Shift Manager
1 Year 2 Months- Developed training program for new team members on operational procedures and customer service techniques, enhancing team readiness.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Resolved problems, improved operations, and provided exceptional service.
- Handled money and closing shift cashier duties.
Education
Bachelor of Arts - Social Work
- Salt Company Club Member
- Hunt Seat Equestrian Team
- Fighting Pretty Club Member
- Elected Captain of the Hudson Gymnastics team (2025)
- High School National Honors Society
- High School Athlete: Gymnastics, Diving, Horse Back Riding
- American Sign Language Honor's Society
Skills
Adaptability
Organizational skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Client interaction
Critical thinking
Customer communication
Languages
American Sign Langauge
Professional Working
Timeline
Student Assistant
Ohio State University
01.2026 - 05.2026Read More
Taproom Support
Missing Mountain Brewing Company
06.2024 - CurrentRead More
Shift Manager
Handel's Icecream
06.2022 - 08.2023Read More
Ohio State University
Bachelor of Arts from Social Work
Read More