Lila Montero
Santa Clarita,USA
Summary
Healthcare administrative professional with extensive experience in medical billing, insurance follow-up, and front office coordination. Demonstrated success in managing high-volume workloads and resolving complex billing issues. Proven ability to enhance operational efficiency and support healthcare teams effectively. Seeking full-time opportunities to apply expertise in medical billing and data operations.
Overview
11
11
years of professional experience
Work History
Representative, Billing, US- Follow up Assoc I
Acclara + R1
Anaheim, CA
01.2022 - 08.2025
- Verified insurance through systems and websites in accordance with guidelines.
- Collaborated with team members to enhance service delivery and efficiency.
- Consistently met daily performance goals set by management team members.
- Cleared multiple work queues, including claim edits and payor rejections.
- Confirmed authorizations via payor portals to ensure compliance.
- Made necessary corrections to insurance data and patient registration records.
Customer Service Representative
R & L Carriers
Pacoima, CA
01.2019 - 01.2022
- Executed data entry and auditing processes to ensure accuracy and compliance.
- Trained new staff on customer service protocols and procedures.
- Handled customer complaints and inquiries, providing effective resolutions.
- Managed phone communications for efficient information dissemination.
- Processed returns and dispatched items promptly to enhance customer satisfaction.
Front Office
San Gabriel Valley Prenatal Medical Group
West Covina, CA
01.2015 - 01.2019
- Performed data entry to ensure accuracy in patient records and reports.
- Oversaw front office activities, contributing to effective workflow management.
- Verified eligibility to support patient access and service delivery.
- Employed Meditech for comprehensive management of patient data and interactions.
- Handled phone communications, providing timely responses to inquiries.
- Organized patient scheduling to enhance clinic efficiency and minimize wait times.
Education
Associates Degree - Arts, Architectural Drafting and Designs
Glendale Community College
Glendale, CA01.2013
Skills
- Claims processing and insurance verification
- Data entry and accuracy
- Patient registration management
- Compliance oversight
- Customer relationship management
- EPIC system proficiency
References
References are available on request.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Representative, Billing, US- Follow up Assoc I
Acclara + R1
01.2022 - 08.2025
Customer Service Representative
R & L Carriers
01.2019 - 01.2022
Front Office
San Gabriel Valley Prenatal Medical Group
01.2015 - 01.2019
Associates Degree - Arts, Architectural Drafting and Designs
Glendale Community College
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