Summary
Overview
Work History
Education
Skills
Certification
Projects
Training
Timeline

LILA VERDUGA

East Newark,NJ

Summary

Highly motivated recent graduate student seeking an internship or full-time opportunity in business analysis, economics, or operations either private or public sector. Organizational and time management skills. Provided excellent customer service and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Able to adapt and quickly learn and master new technology. Innovative thinker with the ability to look beyond standard practices to meet required deadlines and exceed expectations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Alex Deli
05.2017 - 02.2020
  • Developed a pleasant environment providing a positive customer service experience: interacted with over 100 customers per week
  • Organized my area in the store to maintain an attractive store appearance to increase customer satisfaction
  • Responded to customer’s concerns and provided advice regarding products
  • Helped customers locate and select appropriate merchandise throughout the store
  • Collected payments in cash or card, WIC, and EBT
  • Registered sales on a cash register by scanning items, itemizing, and totaling customer’s purchases.

Extern

Pro Ecuador, Trade Office of Ecuador In New York
09.2017 - 01.2018
  • Collaborated with three trade commissioners to search for commercial alerts and trends
  • Created databases with contacts and business opportunities
  • Made inventory of the goods of ProEuador
  • Made a report of monthly staff attendance records
  • Made reports of the events made by ProEcuador New York
  • Created certificates for a training workshop
  • Organized product pricing report.

Education

MBA in Business Analytics -

Southern New Hampshire University
07.2024

Bachelor of Science in International Business & Trade -

Saint Peter’s University
05.2020
GPA: 3.25

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Drive
  • Power BI
  • Fluent in Spanish
  • Team player
  • Cash handling expertise
  • Payment Processing
  • Customer Service
  • Work Ethic and Integrity
  • Return and Exchange Processing
  • Adaptability and Flexibility

Certification

  • American Institute of CPAs, 05/2023
  • Change Management and Managing the Change Process, 05/2023
  • Customers, Suppliers and Supply Chain Management, 04/2023
  • Strategic Analysis -Mission, Vision, and Stakeholders, 08/2022
  • Strategic Analysis - Internal Environmental Analysis, 08/2022
  • Leading vs Management, 07/2022

Projects

MBA 540: Organizational Strategy in a Global Environment, Southern New Hampshire University, Strategic Planning Proposal, https://docs.google.com/presentation/d/1N8X1jMV0QWMi9FUjaUT8Rd3bPuafvvir/edit, https://docs.google.com/document/d/14x_kioebYsz5-V2wUISv728CosoeahXz/edit QSO-511: Business Analytics, Southern New Hampshire University, Bank Staffing and Service Optimization Analysis, https://docs.google.com/document/d/1jI6TixZa4BSqc-SjpRoYlyW1cb707EnnzulEF-C5_gk/edit

Training

  • MBA-Strategic Opportunity Management
  • QSO-Predictive Business Analytics
  • QSO-Descriptive Business Analytics
  • QSO-Business Analytics
  • MBA-Leading Organizational Change
  • MBA-Optimizing Brands
  • MBA-Measuring Success in an Organization
  • MBA-Innovation and Strategy for High-Performance Organizations
  • MBA-Organizational Strategy in a Global Environment
  • MBA-Leading People & Organizations
  • International Management
  • Export Management
  • International Marketing
  • Human Resource Management
  • Business Strategy
  • Principles of Accounting I&II
  • Spreadsheet modeling with business decisions
  • Stats for Business and Economics
  • Business Ethics

Timeline

Extern - Pro Ecuador, Trade Office of Ecuador In New York
09.2017 - 01.2018
Cashier - Alex Deli
05.2017 - 02.2020
Southern New Hampshire University - MBA in Business Analytics,
Saint Peter’s University - Bachelor of Science in International Business & Trade,

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LILA VERDUGA