Lila Wright
Southgate
Summary
Motivated college student dedicated to delivering exceptional service and enhancing customer satisfaction. Possesses strong interpersonal skills and excels in addressing concerns effectively. Demonstrates a collaborative mindset and willingness to learn, ready to contribute fresh perspectives and a robust work ethic to any team.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
TownePlace Suites by Marriott
Monroe
09.2024 - Current
- Computed bills, collected payments and made change for guests.
- Assisted with check-in and check-out procedures for guests.
- Input and confirmed reservations for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided excellent customer service while upholding company policies.
- Addressed customer needs in a timely manner.
- Contacted housekeeping or maintenance staff to report room or building issues.
Shift Leader
Motor City Canoe Rental
New Boston
05.2023 - 09.2024
- Assisted in loading and unloading of canoes onto trailers or trucks for transport purposes.
- Maintained a clean and safe work area while handling canoes.
- Complied with local traffic regulations and safety requirements for bus operation.
- Parked vehicles at loading areas to board passengers.
- Provided basic instruction on proper use of paddles, steering techniques and portaging methods.
- Communicated effectively with customers regarding rental procedures and expectations.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Online Personal Shopper
Walmart
Southgate
09.2023 - 02.2024
- Reconciled discrepancies between inventory levels and purchase orders.
- Listened to customer needs to identify and recommend best products and services.
- Scanned items when pulling from shelves to update system stock information.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
Receptionist
Studio Divine
Taylor
01.2021 - 01.2023
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated and recorded customer or client information to maintain accounts.
- Coordinated pick-up and delivery of express mail services.
- Maintained supply inventory and replenished to maintain consistent availability.
- Cleaned and sterilized tools between clients in accordance with safety regulations.
- Worked collaboratively with other team members to ensure smooth operations within the salon.
Education
Associate of Arts - Psychology
Wayne County Community College
Detroit, MI08-2025
High School Diploma -
Allen Park High School
Allen Park, MI06-2023
Skills
- Customer service
- Listening skills
- Effective communication
- Reliability
- Basic psychological concepts
- Artistic collaboration
Affiliations
Artist of many mediums, Writer, and Nature Enthustiast
References
References available upon request.
Timeline
Front Desk Agent
TownePlace Suites by Marriott
09.2024 - Current
Online Personal Shopper
Walmart
09.2023 - 02.2024
Shift Leader
Motor City Canoe Rental
05.2023 - 09.2024
Receptionist
Studio Divine
01.2021 - 01.2023
Associate of Arts - Psychology
Wayne County Community College
High School Diploma -
Allen Park High School
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