Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

LilaMaria Hailey

Denver,CO

Summary

I am a patient and caring individual with experience in early education, assisting with special needs, I have volunteered at Samuels ECE and Volunteers of America ECE in the preschool setting. I have a proven ability to help implement positive behavior guidance, assist with daily routines, and foster positive social-emotional development. I am seeking a rewarding role as a paraprofessional where I can contribute to a positive and enriching learning environment for young children.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Driver

Roadie Inc.
01.2000 - Current
  • Delivering and transporting items safely.
  • Adhering to assigned timeframes and routes.
  • Providing excellent customer service and demonstrating problem-solving skills.

Preschool Paraprofessional

Denver Great Kids Head Start | Whittier Elementary
08.2024 - 01.2025
  • Supervised children during indoor and outdoor activities.
  • Maintained a clean and safe classroom environment.
  • Built positive relationships with children and families to create a welcoming and supportive classroom community.
  • Collaborated with the lead teacher to develop and implement individualized learning plans for children with diverse needs.

Special Education Bus Paraprofessional

Denver Public Schools
01.2010 - 01.2012
  • Enhanced passenger safety and comfort through effective use of restraints and positioning.
  • Performed regular sanitization to maintain a hygienic bus environment.
  • Demonstrated adaptability by quickly familiarizing myself with diverse bus routes and stops.

Customer Service Representative

Beachbody
02.2001 - 11.2007
  • Resolved customer inquiries through phone and email communication, ensuring high levels of satisfaction.
  • Processed orders efficiently using proprietary software, maintaining accuracy in order fulfillment.
  • Assisted in training new team members on customer service protocols and tools.
  • Collaborated with cross-functional teams to address product issues and enhance service delivery.
  • Managed product returns and exchanges, streamlining processes to improve turnaround time.
  • Identified recurring customer concerns, providing feedback to management for service improvements.
  • Documented customer interactions in CRM system for tracking and follow-up purposes.

Education

Auto CAD - undefined

Penn Foster
Denver, Co

Child Development - undefined

Los Angeles Pierce College
Woodland Hills, CA

Skills

  • Clean Driving Record
  • Team Building
  • Punctual and Reliable
  • Cultural Sensitivity
  • Create Activities
  • Analytical Thinker
  • Microsoft Suite
  • Relationship Builder
  • Excellent Communication

Affiliations

Denver Great Kids Early Childhood Education - Volunteer and Community Representative


Certification

IC3 Certified

Bridges Out of Poverty

Work Type

Part TimeFull Time

Work Location

On-SiteRemoteHybrid

Timeline

Preschool Paraprofessional

Denver Great Kids Head Start | Whittier Elementary
08.2024 - 01.2025

Special Education Bus Paraprofessional

Denver Public Schools
01.2010 - 01.2012

Customer Service Representative

Beachbody
02.2001 - 11.2007

Driver

Roadie Inc.
01.2000 - Current

Auto CAD - undefined

Penn Foster

Child Development - undefined

Los Angeles Pierce College

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