Lili Garcia
Harker Heights,TX
Summary
Accomplished Ophthalmic Technician with a proven track record at Baylor Scott & White, enhancing clinical efficiency by training staff and maintaining HIPAA compliance. Skilled in bilingual communication and advanced ophthalmic procedures, including Lasik and PRK. Demonstrated leadership in fostering teamwork and achieving high-quality patient outcomes, significantly improving customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ophthalmic Assistant
Baylor Scott & White
02.2011 - Current
- Administered eye medications for dilation and treatment.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
Ophthalmic Technician
Eye Care Institute
04.2019
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Ophthalmic Technician
Clarity Eye Center
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
Ophthalmic Assistant
Baylor Scott & White
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
Ophthalmic Technician
Texas Eye and Laser Center
01.2015
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Ophthalmic Technician
Ophthalmology Associates
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Demonstrated excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.
Ophthalmic Assistant
Scott and White Eye Institute
- Administered eye medications for dilation and treatment.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
Optometry Technician
National Vision
- Maintained and updated electronic patient files, complying with confidentiality regulations such as Area of certification.
- Trained first-time contact wearers on insertion and removal of lenses.
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
Optometry Technician
Dr Jim Davis
- Maintained and updated electronic patient files, complying with confidentiality regulations such as Area of certification.
- Trained first-time contact wearers on insertion and removal of lenses.
Optometry Technician
Doctors of Optometry
03.2004
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Streamlined office operations by managing appointment scheduling and updating patient records.
Senior Customer Service Supervisor
TJ Maxx
05.2002
- Monitored customer feedback to identify areas of improvement in customer experience.
- Collaborated with other departments to streamline processes, enhancing customer experience and reducing response times.
- Empowered staff to take ownership of their roles, fostering a sense of responsibility that contributed to the overall success of the department.
- Increased customer satisfaction by implementing new strategies to improve service quality and efficiency.
Education
General Studies
Pierce College
Puyallup, WAHigh School Diploma - General Studies
Spanaway Lake High School
Spanaway, WA06.1998
Skills
- Bilingual/ English/ Spanish
- Perform A-Scans/ IOL Master/ Lenstar
- Perform MAC/ RNFL/ FA OCT/ Pentacam/ Nidek
- Assisted w/ DIODE/ YAG Laser/ LPI
- Perform VF
- Assist with Lasik/ PRK/ Certified use of Allegretto
- Ophthalmic assistant training program/ experience since 2004
Certification
Certified Nurse Aide/ Assistant 2006
Timeline
Ophthalmic Technician
Eye Care Institute
04.2019
Ophthalmic Technician
Texas Eye and Laser Center
01.2015
Ophthalmic Assistant
Baylor Scott & White
02.2011 - Current
Optometry Technician
Doctors of Optometry
03.2004
Senior Customer Service Supervisor
TJ Maxx
05.2002
Ophthalmic Technician
Clarity Eye Center
Ophthalmic Assistant
Baylor Scott & White
Ophthalmic Technician
Ophthalmology Associates
Ophthalmic Assistant
Scott and White Eye Institute
Optometry Technician
National Vision
Optometry Technician
Dr Jim Davis
General Studies
Pierce College
High School Diploma - General Studies
Spanaway Lake High School
Similar Profiles
Grace E. GodleyGrace E. Godley
Community Health Worker at Baylor Scott&White Quality Alliance, Baylor Scott&White HealthCommunity Health Worker at Baylor Scott&White Quality Alliance, Baylor Scott&White Health
Landon Carver, RN-BCLandon Carver, RN-BC
Nurse Supervisor-Medical/Surgical Unit-(Colorectal and Emergency General Surgery) at Baylor University Medical Center-Baylor Scott & WhiteNurse Supervisor-Medical/Surgical Unit-(Colorectal and Emergency General Surgery) at Baylor University Medical Center-Baylor Scott & White
Gia Rodoni, RNGia Rodoni, RN
Registered Nurse, Step Down ICU Unit at Baylor Scott & White HealthRegistered Nurse, Step Down ICU Unit at Baylor Scott & White Health
Allison CabezasAllison Cabezas
Designated Charge Nurse at Baylor Scott & White Memorial HospitalDesignated Charge Nurse at Baylor Scott & White Memorial Hospital
JOHN LIGHTFOOTJOHN LIGHTFOOT
Front End Loader Operator at WASTE PROFront End Loader Operator at WASTE PRO