Nathalie Munoz
Manassas,VA
Summary
Experienced Ophthalmic Technician with 10+ years of experience in pediatric ophthalmology and patient care. Skilled in ophthalmic testing, patient preparation, dilation, OCT, visual fields, and electronic medical record documentation. Experienced in working with infants, children, and adolescents of varying ages and developmental levels, with a strong ability to create a comfortable and positive patient experience. Bilingual in English and Spanish with strong communication and patient-care skills.
Overview
16
16
years of professional experience
Work History
Ophthalmic Assistant
Northern Virginia Ophthalmology Associates
Fairfax, VA
08.2012 - Current
- Provide clinical support to pediatric ophthalmologists caring for infants, children, and adolescents with a variety of eye conditions.
- Room patients, obtain chief complaints and medical and ocular histories, and prepare patients for physician examinations.
- Perform ophthalmic testing including visual acuity, pupillary assessments, intraocular pressure, ocular motility, OCT, and visual fields.
- Administer ophthalmic and dilating drops as directed by the physician and prepare patients for examinations.
- Work with children of all ages and developmental levels, adapting communication and testing techniques to each child’s individual needs.
- Help nervous, scared, or uncooperative children feel comfortable during examinations by using patience, reassurance, distraction, and age-appropriate communication.
- Communicate with parents and caregivers regarding testing, appointments, follow-up instructions, and patient questions or concerns.
- Assist physicians with procedures and surgical cases by preparing patients, rooms, equipment, and supplies.
- Accurately enter patient histories, testing results, and clinical information into Nextech EMR.
- Assist with scheduling, telephone communication, insurance verification, and patient follow-up to support daily clinic operations.
- Provide compassionate patient care and communicate effectively with patients and families in both English and Spanish.
Front Desk
Northern Virginia Ophthalmology Associates
01.2012 - 01.2015
- Greeted patients and coordinated high-volume appointment scheduling to enhance office workflow.
- Collected co-payments and verified insurance eligibility while updating patient demographic information for accurate records.
- Managed multi-line phone systems to assist patients with inquiries and confirm appointments efficiently.
Pediatric Assistant/Receptionist
Office of Dr. Sanjay Lamba
03.2011 - 08.2012
- Delivered compassionate, patient-centered care to pediatric patients and families, facilitating patient intake, scheduling, preparing exam rooms, and maintaining accurate medical records.
- Greeted and assisted patients upon arrival at the medical office.
- Handled incoming calls, directing inquiries to appropriate personnel.
Education
High School Diploma -
Osbourn High School
Skills
- Pediatric Patient Care
- Ophthalmic Testing & Patient Workups
- OCT & Fundus Photography
- Visual Field Testing
- Nextech EMR
- Surgical & Procedure Assistance
- Patient & Family Communication
- Bilingual: English & Spanish
- Attention to Detail
- Team Collaboration
- Time Management
- Adaptability & Flexibility
Timeline
Ophthalmic Assistant
Northern Virginia Ophthalmology Associates
08.2012 - Current
Front Desk
Northern Virginia Ophthalmology Associates
01.2012 - 01.2015
Pediatric Assistant/Receptionist
Office of Dr. Sanjay Lamba
03.2011 - 08.2012
High School Diploma -
Osbourn High School