Lili Okada
Greenwich,CT
Summary
Started off as a motivated, high-achieving sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Now a collaborative team leader whose skill is team leadership, planning, organizational skills, and analytical problem solving by diligently training and mentoring.
Overview
3
3
years of professional experience
Work History
Restaurant Front of House Manager
Hachiroku
07.2022 - Current
- Manage over, on average, $3k-$10k a night with 50-120 covers per night
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
- Recruited top talent for front of house positions through networking efforts and social media advertising campaigns.
- Coordinated special events to expand the restaurant''s presence within its local market area.
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
- Monitored guest feedback on review platforms such as Google, Yelp, or Resy in order to implement changes based on trends observed in comments received.
- Managed staff schedules and maintained adequate coverage for all shifts.
JV Lacrosse Head Coach
Fairfield Ludlowe High School
03.2023 - Current
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Fostered a positive team environment with clear communication and motivational techniques.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Used previous game and team data to make informed decisions regarding game strategies.
- Streamlined practice sessions by designing efficient workout schedules and drills, maximizing time on task.
- Championed athlete development both on and off the field by fostering personal growth through character-building exercises.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Collaborated with assistant coaches to develop comprehensive game plans tailored to exploit opponents'' weaknesses.
- Hosted Tryouts with over 90 students, conversed with 5 other coaches on strategic long-term planning
Darien Youth Head Coach
Darien Youth Club
03.2024 - Current
- Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
- Promoted good sportsmanship with competing teams on- and off-field.
- Increased overall team proficiency by using educational drills and activities.
JV Lacrosse Assistant Head Coach
The Ursuline School
03.2021 - 05.2022
- Collaborated with head coach to analyze player performance, identifying areas for improvement and growth.
- Mentored individual athletes, providing guidance on personal and professional development both on and off the field.
- Implemented new play tactics based on opponent analysis yielding successful outcomes in crucial games.
- Established rapport with athletes, building trust through open communication channels and active listening skills.
- Oversaw out-of-season conditioning program for athletes.
- Worked with individual players to develop abilities.
- Monitored student performance both on field and in classroom.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
Education
No Degree - Cognitive Science
University of California Los Angeles
Los Angeles, CA2026
High School Diploma -
Greenwich High School
Greenwich, CT06.2020
Skills
- Team Management
- Training and coaching
- Recruiting
- Motivational leadership style
- Staff Training and Development
- Customer Relationship Management (CRM)
- Operations Management
- Sales Techniques
Timeline
Darien Youth Head Coach
Darien Youth Club
03.2024 - Current
JV Lacrosse Head Coach
Fairfield Ludlowe High School
03.2023 - Current
Restaurant Front of House Manager
Hachiroku
07.2022 - Current
JV Lacrosse Assistant Head Coach
The Ursuline School
03.2021 - 05.2022
No Degree - Cognitive Science
University of California Los Angeles
High School Diploma -
Greenwich High School
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