Lili Ramos
San Antonio,TX
Summary
Highly Motivated associate, Seeking a position for growth and learning new opportunities. Well motivated employee help ensure to lead and set in example. very consistent and knowledgeable I'm ready to get started and stay proactive with my new team and pursuing for success.
Overview
12
12
years of professional experience
Work History
Manager
Cricket Wireless
1741 Fredericksburg Rd
02.2019 - Current
- Led team to achieve sales targets through effective coaching and performance management.
- Developed and implemented training programs for staff, enhancing product knowledge and customer service skills.
- Oversaw daily operations, ensuring compliance with company policies and optimizing workflow efficiency.
- Engaged in regular performance reviews, providing constructive feedback to enhance employee development and retention.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Sales Representative
Cricket Wireless
San Antonio, TX
03.2017 - 11.2019
- Developed targeted sales strategies to increase customer engagement and drive revenue growth.
- Managed inventory levels to optimize product availability and enhance customer satisfaction.
- Trained and mentored new sales representatives, fostering a knowledgeable team environment.
- Analyzed customer feedback to improve service delivery and product offerings effectively.
- Expanded customer base through cold calling, networking, and relationship building.
- Increase sales and maximize every opportunity
Cashier
Bill Miller BBQ
San Antonio, TX
01.2014 - 10.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections, enhancing overall dining experience.
- Maintained cleanliness and organization of work area in compliance with health standards.
- Trained new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Efficiently Help customers in drive thru and in the front dining room and simultaneously prep food.
Education
Certificate - Medical Assistant Certificate
Southern Careers Institute
TX02-2017
High School Diploma -
Thomas Jefferson High School
San Antonio, TX08-2015
Skills
- Bilingual Spanish / English
- Team leadership
- Time management
- Decision-making
- Staff management
- Relationship building
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Employee onboarding
Timeline
Manager
Cricket Wireless
02.2019 - Current
Sales Representative
Cricket Wireless
03.2017 - 11.2019
Cashier
Bill Miller BBQ
01.2014 - 10.2018
Certificate - Medical Assistant Certificate
Southern Careers Institute
High School Diploma -
Thomas Jefferson High School