Lillian Salazar-Gandarilla
Edmond,Oklahoma
Summary
Results-driven and highly organized professional with extensive experience in office management, customer service, operations coordination, and patient relations. Proven ability to lead teams, streamline daily operations, and manage multiple priorities in fast-paced environments. Skilled in conflict resolution, client account management, insurance verification, scheduling, payroll administration, and practice management software including Dentrix. Recognized for exceptional communication skills, strong leadership abilities, and a commitment to delivering outstanding customer and patient experiences while improving operational efficiency and supporting business growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Allied Dental Associates of Choctaw
Choctaw Oklahoma
03.2021 - Current
- Supervise and support front office staff.
- Facilitated morning meetings to share updates, provide feedback, and align on goals.
- Handle patient inquiries, complaints, and feedback with empathy and professionalism.
- Collaborate with clinical staff to ensure a smooth coordination of treatment plans and communication.
- Managed coordination of licenses, certifications, and continuing education for practice and staff.
- Manage and optimize use of dental practice software, Dentrix.
- Track practice, growth, metrics and support efforts to increase case acceptance.
- Oversaw payroll administration for doctors, maintaining meticulous records and facilitating efficient payment cycles.
- Patient scheduling
- Insurance verification and claims processing
Chiropractic Assistant
Thrive Chiropractic
Oklahoma City, OK
09.2020 - 03.2021
- Engaged with patients to enhance care delivery processes and ensure alignment with their specific needs.
- Executed insurance verification processes to ensure accurate patient billing.
- Conducted patient intake processes to gather essential information. Assisted in the preparation of patient records and documentation. Supported healthcare teams by facilitating patient onboarding procedures.
- Performed x-ray examinations to support medical evaluations and treatment plans.
- Coordinated patient appointments to enhance clinic efficiency.
- Created patient files and recorded diagnoses. Assisted in maintaining accurate patient records.
TAT Clerk
National Oilwell Varco
Oklahoma City
04.2018 - 05.2020
- Executed review and submission of billing agreements and credits.
- Answer and direct calls using multi-line phone system.
- Executed purchasing and receiving processes to ensure efficient inventory management.
- Performed data entry tasks with accuracy and attention to detail. Assisted in maintaining organized records.
Business Manager/Assistant General Manager
Treat America
Wichita, KS
12.2014 - 10.2016
- Managed day to day labor.
- Reviewed and submitted billing invoices and expense reports.
- Conducted monthly safety meetings to insure a safe work environment.
- Assisted in annual employee evaluations.
- Responsible for daily cash receipts and deposits.
Catering Coordinator
Treat America
Wichita, KS
02.2012 - 12.2014
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Worked closely with the Chef and cooks to determine menu plans for special events and occasions.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Knowledgeable of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Counseled and disciplined staffed when necessary.
Leasing Agent
Brentwood Apartments
Wichita, KS
06.2008 - 12.2011
- Conducted apartment tours for potential tenants and answered any questions.
- Collected and kept careful records of rental payments.
- Handled customer complaints personally to verify they were properly handled.
- Fully abstracted all leases and entered all pertinent information into Jenark.
- Sent out lease renewals.
- Completed documents for outside agencies such as Section 8 and landlord references.
- Reviewed completed applications and assessed household information against file history and regulations.
- Maintained tenant relations with regular tenant visits and phone calls.
Education
High School Diploma -
Santa Fe South High School
Oklahoma City, Ok05.2006
Skills
- Effective leader
- Conflict resolution
- Customer service-oriented
- Operations management
- Exceptional time management skills
- Efficient multi-tasker
- Client account management
Certification
- ServSafe National Restaurant Association
- Management Certification
- BLS (CPR and AED)
Timeline
Dental Office Manager
Allied Dental Associates of Choctaw
03.2021 - Current
Chiropractic Assistant
Thrive Chiropractic
09.2020 - 03.2021
TAT Clerk
National Oilwell Varco
04.2018 - 05.2020
Business Manager/Assistant General Manager
Treat America
12.2014 - 10.2016
Catering Coordinator
Treat America
02.2012 - 12.2014
Leasing Agent
Brentwood Apartments
06.2008 - 12.2011
High School Diploma -
Santa Fe South High School