Hi, I’m
Lili Shaw
Los Angeles,CA
Summary
Creative and well-rounded Social Media Specialist with excellent eye for detail and strong understanding of web strategies. Known for fantastic copywriting, brand management and marketing expertise. Expert in social applications, IG, facebook groups and online forums are helpful when identifying the desires of your base market; I used my skills of video and photo editing help to drive traffic and gain new audiences. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
years of professional experience
Work History
Twitter Inc.Los Angeles, CA
Email Marketing Specialist
11.2021 - 12.2022
Job overview
- Identified appropriate marketing channels and target customers for campaigns.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Wrote engaging and successful marketing, advertising, and website copy.
- Generated reports to support development and implementation of marketing plans.
- Researched and evaluated potential new markets and products.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Huset Scandinavian Interior Design
Social Media Assistant
05.2018 - 03.2021
Job overview
- Created engaging content to keep social media channels updated and on brand.
- Reported social media performances and engaged with digital communities to build positive regard for company.
- Maintained company's online social presence and created branded communications for social media campaigns.
- Conducted daily updates to social media profiles to boost company online presence.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
- Identified opportunities and scheduled Holiday posts promoting company brand, events and special offers.
- Promoted company to audience and drove traffic to company website by IG story interaction.
Sally Hershberger Los Angeles
Hair Salon Receptionist
11.2017 - 05.2018
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Escorted clients to spa areas, treatment rooms and offices.
- Kept calendar with scheduled appointments for appropriate treatments and time slots.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Listened closely to customer complaints and responded appropriately to issues.
Education
Santa Monica CollegeSanta Monica, CA
BBA from International Marketing
06.2024
Skills
- Office Equipment Operation
- Meeting Preparation
- Verbal and Written Communication
- PC Proficiency
- Multi-Line Telephone Systems
- Search Engine Optimization Practices
- Special Projects
- Product Knowledge
- Customer Inquiries
- Suggestive Selling
- Time Management
Languages
French
Elementary
Timeline
Email Marketing Specialist
Twitter Inc.
11.2021 - 12.2022
Social Media Assistant
Huset Scandinavian Interior Design
05.2018 - 03.2021
Hair Salon Receptionist
Sally Hershberger Los Angeles
11.2017 - 05.2018
Santa Monica College
BBA from International Marketing
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