Lili Zhu
Bayside,NY
Summary
Dynamic Beauty Advisor with over 11 years of experience in customer service and sales. Proven track record of exceeding sales targets and enhancing customer satisfaction through personalized consultations and relationship building.
Overview
12
12
years of professional experience
Work History
Beauty Advisor
Estee Lauder
2011.01 - 2018.10
- Provided personalized skincare consultations to enhance customer satisfaction and loyalty.
- Maintained in-depth knowledge of product lines, trends, and promotions to drive sales effectiveness.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Consistently exceeds all expectations within brand, department and store throughout 11 years of employment.
- 2011 Annual Macy's Make Magic Award recipient
- Recognized and Respected as Top Performer within the Lauder brand. (
- Maintained Active Clients list through personalized approach and follow ups.
Beauty Advisor
Lancôme Cosmetics
2007.04 - 2011.01
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Followed up with customers to increase satisfaction with purchases and services.
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
Education
Associate of Science - Business Administration
City University of New York
Queens, NY06.2011
Skills
- Customer service
- Organization and multitasking
- Team collaboration
- Punctuality
- Sales expertise
- Client relationship building
- Customer consultation
- Brand awareness
- Attention to detail
- Goal oriented
Languages
Chinese (Mandarin)
English
Timeline
Beauty Advisor
Estee Lauder
2011.01 - 2018.10
Beauty Advisor
Lancôme Cosmetics
2007.04 - 2011.01
Associate of Science - Business Administration
City University of New York