Lilia Bayardo Moran
Banquet Manager, F&B Consultant
Austin,Texas
Summary
Knowledgeable and passionate about hotel and restaurant management. With experience in customer satisfaction, high leadership, development of collaborators and continuous improvement of companies.
Overview
17
17
years of professional experience
Work History
Banquet Manager
White Lodging Services Corporation (312)494-9301
06.2022 - Current
Banquet Manager, IRD Manager, Restaurant Manager
Hotel Hyatt Regency Andares
01.2017 - 01.2020
- Management of the Food and Beverage Department.
- Leader of 50 collaborators.
- Preparation of budgets, forecast an of annual results to GM.
- Incidents, coaching, schedule, logistics and payroll of the crew.
- Guest satisfaction, follow up and improvement of the GSS and ESS.
- Upselling program to achieve the sales goal.
- Update and continuous improvement of the department.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Defined clear targets and objectives and communicated to other team members.
General Manager
Café Barbera Mexico
05.2016 - 05.2017
- On charge of the opening of two Italian coffee restaurant franchises in Mexico
- Permits, hiring, decoration, importation, purchases, menu design, costing and creation of standards for Mexico shops.
Administrative Assistant of Management
Tepeyac Institute Campus Sta. Anita Guadalajara
01.2012 - 01.2016
- In charge of the administration and customer service of 350 school children.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Outlet Manager and Local Store Manager
Peter Piper Pizza Guadalajara
01.2009 - 01.2012
- On charge of two restaurant, Andares and Palomar.
- Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
- Collaborated with other department managers to develop cross-promotional strategies that increased overall store performance.
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Management of a staff of 30 collaborators.
- Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
Food and Beverage Assistant
Hotel Iberostar Playa Paraíso
01.2009 - 08.2009
- Responsible for purchasing, inventory, cost control and customer satisfaction in this hotel where around 1500 diners are received daily with 9 consumption centers.
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Implemented creative upselling techniques, driving sales of premium menu items and increasing overall revenue.
- Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty.
Banquet Chef
I Latina Banquetes Guadalajara
08.2007 - 01.2009
- In charge of the organization, logistics, purchases and production of banquets and catering around the country.
- Staff management up to 50 employees
- Analyzed banquet event orders and planned and coordinated functions with catering staff to meet or exceed customer expectations.
- Continuously researched and experimented with new culinary techniques, staying current on industry trends to ensure competitive offerings at events.
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Collaborated with event planners to customize menu offerings based on client preferences and dietary restrictions.
- Ordered food and supplies used to prepare meals for [Number] people.
- Managed food inventory, ensuring optimal freshness and minimizing waste for cost-effective operations.
Education
Hospitality and Tourism Management -
Florida Atlantic University
01.2020
Degree - Gastronomy And Hotel Management
ECI Escuela Culinaria Internacional
Jalisco, Mexico01.2007
Master - Hotel Administration and Management
Universidad Politecnica De Madrid
01.2007
Internships -
Hotel Aristos And Restaurant 2 Michelin Star El Chaflán
Madrid, Spain01.2007
Skills
- OPERA
- LIGHTSPEED
- KRONOS
- UNIFOCUS
- MICROS
- OFFICE
- CI TY
- Distinctive H
- SERV safe
- Accounting procedures
- Customer service management
- Critical thinking
- Staff management
- Event coordination
- Team collaboration
- Meeting coordination
Accomplishments
- Cost reduction and staff turnover.
- Increase customer satisfaction based on employee training and follow-up.
- Opening of three restaurants and one hotel.
- Increase in sales in minibar, restaurant and room service by 20%
- Renovation of the room service department, banquets and minibar
- Winner of quarterly leader and nominated for Latin American leader in Hyatt Regency hotels
- Two promotions in less than a year
Personal Information
- Date of Birth: 05/06/83
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Elementary
Timeline
Banquet Manager
White Lodging Services Corporation (312)494-9301
06.2022 - Current
Banquet Manager, IRD Manager, Restaurant Manager
Hotel Hyatt Regency Andares
01.2017 - 01.2020
General Manager
Café Barbera Mexico
05.2016 - 05.2017
Administrative Assistant of Management
Tepeyac Institute Campus Sta. Anita Guadalajara
01.2012 - 01.2016
Outlet Manager and Local Store Manager
Peter Piper Pizza Guadalajara
01.2009 - 01.2012
Food and Beverage Assistant
Hotel Iberostar Playa Paraíso
01.2009 - 08.2009
Banquet Chef
I Latina Banquetes Guadalajara
08.2007 - 01.2009
Hospitality and Tourism Management -
Florida Atlantic University
Degree - Gastronomy And Hotel Management
ECI Escuela Culinaria Internacional
Master - Hotel Administration and Management
Universidad Politecnica De Madrid
Internships -
Hotel Aristos And Restaurant 2 Michelin Star El Chaflán
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