Tonya R Anderson
Austin,Texas
Summary
DOT-Certified, focused professional Driver, with proven experience transporting passengers between airports, hotels and businesses, with a flawless product delivery record. Has excellent customer service skills, a positive attitude at all times, a valid TX drivers license and a clean driving record. Always committed to upholding highest safety standards while on job.
Experienced with operating shuttle vehicles and ensuring passenger safety. Utilizes strong route planning and time management skills to achieve timely pickups and drop-offs. Track record of maintaining vehicle condition and compliance with transportation regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Airport Shuttle Driver
The Parking Spot West
12.2023 - Current
- Department of Transportation (DOT)-Certified.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Maintained clean and neat shuttle for passenger comfort.
- Transported about 50 to 70 passengers per shift, to and from terminal.
- Transported customers to and from Austin Bergstrom International Airport (ABIA).
- Assisted passengers with luggage and other items, loading and unloading with care.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Communicated with passengers regarding estimated time of arrival.
RX Prescription Delivery Driver
Capital City Express
01.2022 - 12.2023
- Completed approximately 10-15 deliveries, per shift, in a timely manner and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Obtained signatures from customers upon delivery of goods.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Minimized liability by consistently following road rules when driving.
- Drove safely in various weather and road conditions to avoid accidents.
Delivery Driver
Door Dash
01.2021 - 11.2022
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed approximately 20-30 deliveries per shift.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded personal vehicle and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Minimized company liability and risks to loads by obeying traffic laws.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Kept detailed records of deliveries and money received from customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Rideshare Driver
Uber Technologies, Inc.
03.2016 - 11.2022
- Completed about 24,000 trips in 5.5 years.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Followed applicable traffic regulations and traffic laws.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Adhered to all safety regulations and traffic laws while driving.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Followed company guidelines and policies when interacting with passengers.
- Responded to passenger concerns and complaints politely and professionally.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Delivered passengers to destinations safely and on time.
Driver
Lyft, Inc.
01.2018 - 01.2021
- Completed about 16,000 trips in 3.5 years.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Followed applicable traffic regulations and traffic laws.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Adhered to all safety regulations and traffic laws while driving.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Followed company guidelines and policies when interacting with passengers.
- Responded to passenger concerns and complaints politely and professionally.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Delivered passengers to destinations safely and on time.
Non-Emergency Transportation Driver
Allegiance Mobile Health
01.2019 - 09.2019
- Transported an average of 8 patients per day, located within a 70-mile radius of Austin, TX.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Operated wheelchair lift to transport patients into shuttles.
- Safety straps utilized to prevent wheelchair from moving or shifting during transportation of patient.
- Achieved daily preparation for vehicle inspections prior to travel.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Documentation of all trips via handheld device and written paperwork - no exceptions.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Drove safely and minimized liability in various weather and road conditions to avoid accidents.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Transported patients between medical facilities by way of a wheelchair shuttle.
- Proper training and usage of oxygen tanks on wheelchair shuttle / replacement when empty.
Education
Associate of Business Administration - Business Applications And Operating Systems
Worldwide Business School
Clifton, NJ12.1997
Associate of Science - Biology
Huston-Tillotson University
Austin, TX05.1989
Skills
- Customer Relations and Relationship Building
- Emergency Response and Empathy
- Effective and Interpersonal Communication and Skills
- Attention to Detail / Analytical
- Time Management / Punctuality
- Defensive Driving / Safe Driving
- Interpersonal Skills / Great Communication
- Defensive driving
- Clean driving record
- Punctuality
- Safe driving practices
- Route planning
Accomplishments
Tested and Passed assessment for a Texas Chauffeur's License.
Certification
DOT-Certified in the State of Texas.
Languages
English
Full Professional
Timeline
Airport Shuttle Driver
The Parking Spot West
12.2023 - Current
RX Prescription Delivery Driver
Capital City Express
01.2022 - 12.2023
Delivery Driver
Door Dash
01.2021 - 11.2022
Non-Emergency Transportation Driver
Allegiance Mobile Health
01.2019 - 09.2019
Driver
Lyft, Inc.
01.2018 - 01.2021
Rideshare Driver
Uber Technologies, Inc.
03.2016 - 11.2022
Associate of Science - Biology
Huston-Tillotson University
Associate of Business Administration - Business Applications And Operating Systems
Worldwide Business School