LILIA DIAZ

I have been a operating clerk for almost 10 years and in 4 different departments. Below is some of the experience I have from working in these 4 different departments and job duties I would completed in some case on a daily basis.

• Processed customer accurate records/addresses in our system.
• Processed time cards and reduced errors in data entry by inputting information into the computer system for my assigned employees weekly.
• Managed incoming calls and scheduled appointments for customers.
• Trained new clerks in Arcos.
• Maintained filing system and records organized in file room for Gas service jobs.
• Managed inventory supplies for the office and field personal by ordering necessary items needed. This includes, office supplies, equipment, and clothes for Gas service personnel.
• Closed out notifications and all tasks to close out PM's.
• Have processed invoices.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Assisted other dept/areas with Emergency work during Fire and Storm season.

• Processed daily transactions efficiently, ensuring accuracy in cash handling and customer service.
• Assisted customers with account inquiries, resolving issues promptly to enhance satisfaction.
• Managed cash drawer, balancing funds at end of shift while adhering to security protocols.
• Trained new tellers on operational procedures and customer engagement techniques for improved performance.