Esmeralda Hernandez
Fresno,CA
Summary
Highly efficient Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Whom demonstrates exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
8
8
years of professional experience
Work History
Operating Clerk
PG&E
Fresno, California
09.2020 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Provided quality clerical support through data entry, document management, email correspondence, and ensuring office operations flow smoothly.
Response Center Lead
Planned Parenthood Mar Monte
Clovis, CA
10.2019 - 09.2020
- Implemented effective coaching strategies to improve agent performance and customer experience.
- Reduced call escalations by empowering agents with the necessary tools, knowledge, and decision-making authority.
- Ensured adherence to company policies and procedures while fostering a positive work environment that promoted teamwork collaboration among colleagues.
After-School Program Director
California Teaching Fellows
Fresno, CA
09.2016 - 07.2019
- Established an inclusive environment where all students felt welcome and valued, fostering a sense of belonging among participants.
- Managed program budget effectively, ensuring optimal allocation of resources and the sustainability of the program.
- Implemented a comprehensive staff professional development plan, ensuring continuous improvement and growth in program quality.
- Coordinated staff and student activities to promote a safe and productive learning environment.
Education
Associate Of Business Administration - Business
Fresno City College
Fresno, CADiploma -
Central High School
Fresno, CA06.2016
Skills
- Administrative Support
- Database entry
- Relationship Building
- Quality Control
- Operations Support
- Team Collaboration
- Staff Supervision
- Strategic Planning
- Software proficient
Timeline
Operating Clerk
PG&E
09.2020 - Current
Response Center Lead
Planned Parenthood Mar Monte
10.2019 - 09.2020
After-School Program Director
California Teaching Fellows
09.2016 - 07.2019
Associate Of Business Administration - Business
Fresno City College
Diploma -
Central High School