Lilia Flores
Baldwin Park,CA
Summary
I am seeking to obtain an entry level job as I am recently retired and would love to make my free time to further my experience in customer service.
Overview
28
28
years of professional experience
Work History
Costuming Hostess
Disneyland Resort
04.2003 - 05.2023
- Kept attraction neat and clean, following company policy and safety guidelines.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Delivered friendly, prompt customer service to visitors of Disney
- Greeted guests and answered general questions about park
Cashier
Ross Dress For Less
08.1999 - 08.2004
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Floor Associate
JCPenney
06.1995 - 06.1999
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings
Education
No Degree - Translator
East Los Angeles College
East Los Angeles Skills
Excellent communication
Excellent customer service
Punctual
Languages
Spanish
Native or Bilingual
Timeline
Costuming Hostess
Disneyland Resort
04.2003 - 05.2023
Cashier
Ross Dress For Less
08.1999 - 08.2004
Floor Associate
JCPenney
06.1995 - 06.1999
No Degree - Translator
East Los Angeles College