Lilia Gonzales
Pueblo
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills combined with a detail-oriented and attentive nature. Focused Housekeeper with a reputation for thorough cleaning. Dedicated to providing excellent customer service.
Professional with significant experience in front office operations, excelling in managing administrative tasks, scheduling, and customer interactions. Highly adaptable, ensuring smooth workflow and effective communication within team environments. Strong skills in handling multi-line phone systems, coordinating appointments, and maintaining organized records. Known for reliability and results-driven approach in dynamic settings.
Professional in administrative support roles, bringing valuable experience in handling front desk responsibilities and enhancing office efficiency. Known for reliability and adaptability in dynamic environments, consistently contributing to team goals and positive workplace culture. Possesses strong organizational skills and friendly demeanor, essential for maintaining smooth operations.
Experienced with inventory management, ensuring accurate stock levels and timely order processing. Utilizes forklift operation skills to optimize warehouse space and streamline logistics. Track record of maintaining safety standards and promoting effective teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist Assistant
Gerards Automotive
02.2026 - Current
- Managed incoming calls and inquiries, providing exceptional customer service to clients.
- Scheduled appointments and coordinated vehicle services to optimize workflow efficiency.
- Maintained accurate records of customer interactions and service requests in management system.
- Assisted with processing payments and handling financial transactions for services rendered.
- Collaborated with technicians to ensure timely updates on vehicle status for client communication.
Warehouse Worker
American Golf Corporation
03.2024 - 07.2024
- Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
- Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
Flagger/Traffic Control
Work Zone Traffic Control LLC
03.2021 - 07.2023
- Maintained a safe work environment by directing traffic and controlling the flow of vehicles in construction zones
- Effectively communicated with drivers, pedestrians, and construction crew members to ensure compliance with safety regulations
Rv Cleaner
Camping World
01.2022 - 07.2022
- Maintained cleanliness and organization across various camping supplies displays.
- Operated cleaning equipment, ensuring safety and effectiveness during use.
- Implemented routine deep-cleaning schedules to enhance facility appearance.
- Assisted in training new team members on cleaning protocols and safety procedures.
- Adapted quickly to changing priorities, ensuring all areas met cleanliness standards consistently.
Sales Associate
Cavender's Boot City
11.2020 - 02.2021
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
Education
High school diploma - undefined
GlobalED Solutions
Pueblo, CO06.2018
Skills
- Software troubleshooting
- Time Management
- Computer Skills
- Cash Handling
- IOS
- Schematics
- Basic Math
- Retail Sales
- Cashiering
- English
- Driving
- Records management
- Quality control
- Document management
- Account management
- High volume transactions
- Dusting
- Cash drawer balancing
- Housekeeping
- Shelf-cleaning
- Communication skills
- Coupons and gift cards
- Light fixtures and ceiling fans
- Heavy lifting
- Mobile cart operation
- Customer service
- Hardworking
- Residential Cleaning
- Microsoft Word
- Telephone systems
- Packaging and labeling
- Picking and packing
- Cleaning and organizing
- Reception area maintenance
- Maintaining cleanliness
- Appointment scheduling
- Office organization
- Document scanning
- Self-motivated and disciplined
- Loading and unloading
- Warehouse safety
- Order picking
Certification
- Forklift Certification
- Driver's License
- June 2024 to May 2029
Additional Information
Authorized to work in the US for any employer
Timeline
Receptionist Assistant
Gerards Automotive
02.2026 - Current
Warehouse Worker
American Golf Corporation
03.2024 - 07.2024
Rv Cleaner
Camping World
01.2022 - 07.2022
Flagger/Traffic Control
Work Zone Traffic Control LLC
03.2021 - 07.2023
Sales Associate
Cavender's Boot City
11.2020 - 02.2021
High school diploma - undefined
GlobalED Solutions