Lilia Ortega
Eastern Los Angeles Regional Center
Hacienda Heights,CA
1
Language
33
years of professional experience
Proactive professional with extensive experience in service coordination and complex problem-solving. Known for strong leadership skills and dedication to enhancing customer service outcomes. Ready to leverage expertise to support organizational goals and improve client experiences.
Work History
Supervisor, Client Services
20 Years 1 Month- Achieved high client satisfaction ratings through effective leadership of the management service team and support staff.
- Conducted regular and ongoing case reviews with service coordinators to ensure quality service delivery.
- Facilitated outreach initiatives as designated to strengthen stakeholder relationships.
- Implemented leadership practices to ensure effective use of time and resources among team members.
- Facilitated alignment with agency mission and philosophy to enhance service coordination effectiveness.
Self Determination Transition Liaison
1 Year- Facilitated collaborative partnerships with Independent Facilitators, Financial Management Services, Community Based Organizations, SDP Local Volunteer Advisory Committee, neighboring Regional centers and other agencies.
- Facilitated communication between stakeholders to streamline service delivery and enhance client outcomes.
- Implemented process improvements that increased operational efficiency in service coordination efforts.
- Facilitated training sessions on effective client engagement and resource management strategies to enhance team performance.
- Created and structured training curriculum to enhance employee skills and knowledge across the agency.
Information and Training Coordinator/Specialist
5 Years 4 Months- Collaborated with stakeholders to assess training needs and design effective curriculum.
- Collaborated with management team to assess training needs and design effective curriculum.
- Facilitated workshops, ensuring engagement and effective knowledge transfer among participants.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Oversaw development and enhancement of agency website functionalities.
- Drove successful outreach events that increased community awareness and access to vital information.
Self Determination Service Coordinator
2 Years 7 Months- Spearheaded establishment of pilot groups for self-determination case management at ELARC.
- Conducted assessments to identify client needs and tailored service plans accordingly.
- Coordinated services for clients, ensuring timely access to resources and support.
- Developed and maintained strong relationships with community service providers for enhanced collaboration.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Home Based Service Coordinator
4 Years 10 Months- Facilitated communication between clients, families, and service providers to ensure alignment of care.
- Monitored progress of clients' development plans and adjusted strategies as needed for optimal outcomes.
- Monitored progress of clients' development plans and adjusted strategies for improvement.
- Managed responsibilities effectively in a semi-independent home office setting.
Education
Bachelor of Arts - Psychology
Skills
Client relationship management
Project management
Resource management
Training and mentoring
Staff management
Team building
Complex Problem-solving
Effective communication
Goal orientation
Languages
Spanish
Native or Bilingual
Timeline
Self Determination Transition Liaison
Eastern Los Angeles Regional Center
08.2023 - 08.2024Read More
Supervisor, Client Services
Eastern Los Angeles Regional Center
07.2006 - CurrentRead More
Information and Training Coordinator/Specialist
Eastern Los Angeles Regional Center
02.2001 - 06.2006Read More
Self Determination Service Coordinator
Eastern Los Angeles Regional Center
06.1998 - 01.2001Read More
Home Based Service Coordinator
Eastern Los Angeles Regional Center
08.1993 - 06.1998Read More
University of Southern California
Bachelor of Arts from Psychology
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