Patient Service Representative
Tanner Clinic
07.2020 - Current
- Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
- Handled patient inquiries regarding services and billing, providing clear and accurate information.
- Assisted patients with registration processes, verifying personal information and insurance details.
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Used Nexgen to schedule appointments.
