Makenley Starnes
Kaysville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Accounts/ Billing
Tanner Clinic
Layton
01.2025 - Current
- Updated patient accounts with information obtained from internal departments or external sources.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Adhered to HIPAA regulations when handling confidential patient information.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Processed credit card payments from patients in accordance with office policy.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
Medical Science Labatory Technician
ARUP Laboratories
Salt Lake City
05.2024 - 12.2025
- Operated specialized diagnostic tools used to identify system faults.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Prepared samples for analysis by weighing, filtering, or diluting them as needed.
- Provided technical guidance and training to new lab technicians.
- Maintained accurate inventory records of all chemicals used in experiments or stored in the lab.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
Education
High School Diploma -
Davis High School
Kaysville05-2021
Skills
- Customer service
- Attention to detail
- Problem solving
- Effective communication
- Multitasking
- Friendly, positive attitude
Certification
- CNA License
- BLS Certified
Timeline
Patient Accounts/ Billing
Tanner Clinic
01.2025 - Current
Medical Science Labatory Technician
ARUP Laboratories
05.2024 - 12.2025
High School Diploma -
Davis High School
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