Theresa Vogel
Spooner,WI
Summary
Detail-oriented billing clerk skilled in data entry and claim processing. Demonstrated ability to streamline billing processes, ensuring accuracy and timely follow-up on claims. Committed to maintaining confidentiality and professionalism.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Patient Accounts/Billing Clerk
Spooner Health Home Care
Spooner, WI
12.2019 - Current
- Processed claims and payments accurately within billing system.
- Managed patient accounts, ensuring timely follow-up on claim denials or errors.
- Maintained comprehensive records of financial transactions and patient information.
- Trained new billing staff on procedures and software usage effectively.
- Developed streamlined billing processes to enhance efficiency and reduce errors.
- Collaborated with insurance companies to clarify coverage and claims issues.
- Verified accuracy of billing data and corrected discrepancies.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills
- Completed Fiscal Year Reports
- Completed Monthly Home Care STAT Reports
- Assisted Manager with revising forms
- Assisted Manager with Event presentations
- Excellent Customer Service with over 20 years experience.
- Provided co-worker support and communication to ensure they received correct information regarding Insurance authorizations and patient care.
Massage Therapist
Spooner Health
Spooner, WI
01.2003 - 12.2019
- Provided therapeutic massage services to enhance client well-being and alleviate pain.
- Assessed clients' needs and developed tailored treatment plans for optimal results.
- Utilized various massage techniques, including Swedish, deep tissue, and sports massage.
- Maintained cleanliness and sanitation of treatment areas to ensure a safe environment.
- Educated clients on self-care practices and post-treatment exercises for continued relief.
- Collaborated with healthcare professionals to coordinate comprehensive care for clients.
- Monitored client progress and adjusted treatments based on feedback and outcomes.
- Participated in ongoing training to refine skills and stay updated on industry trends.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, and implemented a Rewards Program.
Rehabilitation Aide
Spooner Health
Spooner, WI
01.1996 - 01.2003
- Trained new staff on rehabilitation procedures and safety protocols, enhancing team efficiency.
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Assisted patients during ambulation to prevent injuries.
- Administered structured activities to socialize patients.
- Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
- Maintained and organized rehabilitation equipment to ensure optimal functionality and safety.
- Assisted patients in therapeutic exercises to promote recovery and mobility improvement.
- Encouraged patient feedback on therapy experiences, leading to continuous improvement of service delivery.
- Promoted a positive atmosphere within the facility by actively engaging with patients, families, staff members, and other healthcare professionals.
- Increased patient satisfaction by maintaining a clean, organized, and safe therapy environment.
- Maintained clean and organized therapy environment, contributing to positive and safe patient experience.
- Expedited facility workflow by managing inventory levels effectively and ensuring all supplies were readily available when needed.
CNA
Spooner Health
Spooner, WI
08.1988 - 01.1996
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient care areas, promoting a safe environment.
- Collaborated with healthcare team members to develop individualized care plans for patients.
- Trained new staff on best practices in patient care and safety protocols.
- Checked patient vitals such as temperature, blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
CNA - CNA
WITC
Rice Lake, WITherapeutic Massage Certification - Therapeutic Massage
WITC
Rice Lake, WI09-2003
High School Diploma -
Spooner High School
Spooner, WI 05-1983
Skills
- Data entry
- Data entry proficiency
- Customer service
- Claim processing
- Spreadsheet management
- Financial reporting
- Security procedures
- Deadline oriented
- Professionalism and ethics
- Payment processing
- Administrative support
- Year-end reporting
- Customer communication
- Accuracy and precision
Certification
- CPR/AED Certified
Timeline
Patient Accounts/Billing Clerk
Spooner Health Home Care
12.2019 - Current
Massage Therapist
Spooner Health
01.2003 - 12.2019
Rehabilitation Aide
Spooner Health
01.1996 - 01.2003
CNA
Spooner Health
08.1988 - 01.1996
CNA - CNA
WITC
Therapeutic Massage Certification - Therapeutic Massage
WITC
High School Diploma -
Spooner High School