Brandy Smith
Jacksonville,FL
Summary
Detail-oriented professional with 5+ years of experience in customer service, healthcare billing, and receptionist . Proven ability to manage high-volume client interactions, resolve complex issues, and maintain compliance with industry regulations including HIPAA. Strong communication, problem-solving, and organizational skills with a commitment to delivering exceptional service in fast-paced environments.
Bilingual- Spanish || Fluent.
Overview
8
8
years of professional experience
Work History
Patient Accounts Representative (Billing/Denials)
Cpap Medical
2025.06 - 2026.03
• Managed patient billing accounts, including insurance claims, payment processing, and account updates
• Resolved billing discrepancies, claim denials, and patient disputes in a timely manner
• Communicated with insurance providers to verify coverage and ensure accurate claim submissions
• Assisted patients with billing inquiries while maintaining professionalism and empathy
• Ensured strict compliance with HIPAA regulations and patient confidentiality standards
Receptionist
The Law Offices of David L. Ham Jr PA
2025.01 - 2025.04
- Managed front desk operations, ensuring smooth workflow and prompt visitor assistance.
- Maintained accurate client records using case management software.
- Assisted with document preparation, maintaining confidentiality and compliance with legal standards.
- Streamlined communication between clients and attorneys, enhancing overall service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Experience Associate
Complete Recovery
2022.12 - 2024.12
- Company Overview: Third Party for Credit One Bank
- Assisted customers with account-related inquiries and payment solutions
- Provided high-quality service with empathy and professionalism
- Met performance goals for customer satisfaction and issue resolution
- Utilized bilingual skills to support Spanish-speaking clients
- Third Party for Credit One Bank
Customer Service Representative
Concentrix
2018.07 - 2022.09
- Managed front desk operations, ensuring smooth workflow and prompt visitor assistance.
- Maintained accurate client records using case management software.
- Assisted with document preparation, maintaining confidentiality and compliance with legal standards.
- Streamlined communication between clients and attorneys, enhancing overall service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Mandarin High School
05.2016
Skills
Customer Service & Client Relations
Medical Billing & Insurance Claim
Bilingual Communication (English/Spanish)
Conflict Resolution
HIPAA Compliance
Multi-line Phone Systems
Data Entry & Microsoft Office
Time Management & Organization
Scheduling appointments
Greeting and seating clients
File management
Professional demeanor
Tech-Savvy
Timeline
Patient Accounts Representative (Billing/Denials)
Cpap Medical
2025.06 - 2026.03
Receptionist
The Law Offices of David L. Ham Jr PA
2025.01 - 2025.04
Customer Experience Associate
Complete Recovery
2022.12 - 2024.12
Customer Service Representative
Concentrix
2018.07 - 2022.09
High School Diploma -
Mandarin High School