Teslia Sims
Waverly
Summary
Customer-focused administrative professional with experience in healthcare registration, banking leadership, and front desk operations. Skilled in phone communication, billing assistance, data entry, and office organization in fast-paced environments. Former Assistant Branch Manager at Atomic Credit Union with eight years of experience managing branch operations, staff support, and financial services while maintaining exceptional customer service.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Valley View Health Center
11.2025 - Current
- Serve as the primary front desk point of contact, greeting patients and visitors and providing professional customer service.
- Answer and manage multi-line phone systems, directing calls and assisting with patient inquiries.
- Perform clerical and administrative tasks including data entry, document scanning, filing, and record management.
- Maintain accurate patient demographic and account information within the electronic health record system.
- Assist patients with billing questions, payment processing, and financial assistance information.
- Schedule appointments and coordinate provider calendars in a fast-paced healthcare environment.
- Maintain compliance with privacy regulations while handling confidential information.
Server
Brass Monkey
04.2025 - Current
- Deliver customer service in a fast-paced restaurant environment.
- Process payments accurately while maintaining positive guest experiences.
- Collaborate with team members to ensure efficient service operations.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Patient Access Representative
Adena Regional Medical Center
12.2023 - 10.2024
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
Assistant Branch Manager
Atomic Credit Union
05.2014 - 02.2022
- Oversaw daily branch operations including staff scheduling, cash management, and customer service operations.
- Supervised teller staff and assisted with training and performance support.
- Processed loans, financial documentation, and member account services.
- Maintained vault security and ensured compliance with financial regulations and internal audits.
- Assisted members with account questions, financial services, and loan applications.
- Resolved customer concerns and ensured high-quality member service.
- Managed branch cash flow, teller drawers, and financial reporting.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Developed strong relationships with customers through high levels of customer service.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
Education
High School Diploma -
Waerly High School
Waverly, OHSkills
- Front Desk Operations
- Multi-Line Phone Systems
- Customer Service & Client Relations
- Data Entry & Record Management
- Billing & Payment Processing
- Document Scanning, Filing & Office Organization
- Microsoft Office (Word, Outlook, Excel)
- Cash Handling & Deposits
- Appointment Scheduling
- Managed frontline staff
- Administrative Support
- Insurance billing
- Admitting coordination
- Financial procedures adherence
Timeline
Patient Access Representative
Valley View Health Center
11.2025 - Current
Server
Brass Monkey
04.2025 - Current
Patient Access Representative
Adena Regional Medical Center
12.2023 - 10.2024
Assistant Branch Manager
Atomic Credit Union
05.2014 - 02.2022
High School Diploma -
Waerly High School