Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lilia Phillips

Austin

Summary

Experienced with developing and implementing innovative marketing strategies to enhance brand performance. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.

Overview

5
5
years of professional experience

Work History

Director of Marketing

Northeastern Young Entrepreneurs
02.2025 - 05.2025
  • Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
  • Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
  • Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
  • Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
  • Created promotional content and posts for social media platforms

Waitress/Barista

Sugar Pine
06.2023 - 08.2024
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Tutor

Nan He Student Teaching
06.2022 - 06.2024
  • Worked with other High School students in the tutoring program to create teaching material and organize meeting schedules for students
  • Provided english teaching assistance online for students in rural Taiwan
  • Created engaging teaching content for young students who were eager to learn english
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.

Waitress/Head Food Runner

Coco's Cafe
06.2020 - 08.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

Bachelor of Science - International Business: Management

Northeastern University
Boston, MA
05-2028

High School Diploma -

Headwaters School
Austin, TX
05-2024

Skills

  • Content strategy
  • Partnership development
  • Marketing analytics
  • Creative direction
  • Strong work ethic
  • Customer service
  • Team collaboration
  • Sales techniques

Languages

English
Native or Bilingual
Chinese (Mandarin)
Full Professional

Timeline

Director of Marketing

Northeastern Young Entrepreneurs
02.2025 - 05.2025

Waitress/Barista

Sugar Pine
06.2023 - 08.2024

Tutor

Nan He Student Teaching
06.2022 - 06.2024

Waitress/Head Food Runner

Coco's Cafe
06.2020 - 08.2023

Bachelor of Science - International Business: Management

Northeastern University

High School Diploma -

Headwaters School

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Lilia Phillips