Lilia Sanchez
Albuquerque,NM
Summary
Developed foundation in customer service and marketing, with a strong background in art and design, eager to learn and develop new skills in this environment. Contributes ability to quickly understand and apply new concepts, paired with hands-on experience in technical tasks.
Overview
3
3
years of professional experience
Work History
Optical Technician
Southwest Eyecare
06.2022 - 09.2025
- Enhanced office marketing through informative digital presentations in patient rooms.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Cleaned, adjusted and lubricated instruments, enabling correct and safe operations.
- Improved workflow efficiencies by implementing standardized processes in production tasks.
Artist Resident
The Oxbow School
06.2023 - 07.2023
- Established further skills in multimedia applications of art.
- Shadowed professional artists in studio workshops.
- Attended weekly artist lectures.
- Proposed and executed a summative work featured in the Oxbow Studio.
Education
High School Diploma -
Albuquerque Academy
Albuquerque, NM05-2025
Skills
- Customer service
- Optical billing procedures
- Appointment scheduling
- Insurance billing
- Customer education
- Traditional drawing
- Social media promotion
- Art history
- Multimedia production
- Branding and identity
- Acrylic painting
- Visual art creation
Timeline
Artist Resident
The Oxbow School
06.2023 - 07.2023
Optical Technician
Southwest Eyecare
06.2022 - 09.2025
High School Diploma -
Albuquerque Academy
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