Lilia Zambarova

• Greeted customers and answered any questions they had about the store's products and services.

• Verified that customers were of legal age to purchase alcohol or tobacco products.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Issued receipts, refunds, credits or change due to customers.

• Stocked shelves with merchandise when needed.

• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

•Responsible for shipping all online orders to customers via UPS and FedEx.

• Always doing my best to be polite, respectful and helpful.

• Always being team player and trying to be supportive to my other teammates.

• Followed up with customers after issue resolution to ensure their satisfaction with the outcome.

• Collaborated closely with other departments, such as sales or marketing, to resolve complex customer issues quickly and efficiently.

• Upheld high standards of customer service by responding to inquiries, needs, and problems.

• Responsible for providing shipping information for all online orders. Preparing the necessary information for invoices, return labels, delivery problems, lost shipments.

• Met customer needs through polite, friendly and attentive service.
• Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
• Answered questions about store policies and addressed customer concerns.
• Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
• Responsible for shipping online orders to customers.