Oleksandra Makaida

• Supported the daily operations of the private Members Club, maintaining an atmosphere of comfort, discretion, and attentive service for members.
• Assisted with member relations, reservations, and personalized requests, ensuring a thoughtful and professional guest experience.
• Helped coordinate private events and gatherings, contributing to smooth communication and consistent service standards.
• Guided team members on guest interaction, service etiquette, and overall professionalism to uphold The Ned’s hospitality values.

• Led the front desk team in a high-end fine dining environment, ensuring smooth guest flow and a polished first impression.

• Managed reservations and floor logistics using OpenTable, Resy, and POS systems while maintaining service accuracy and timing.

• Coordinated VIP and large-party seating, balancing guest experience with operational efficiency.

• Collaborated closely with management and kitchen staff to ensure communication fluidity during peak service periods.

• Delivered gracious, anticipatory service reflecting Cecconi’s and The Ned’s luxury standards.

• Coordinated guest seating in the event space, managing large groups efficiently.
• Handled reservations and phone calls using OpenTable.
• Supported event execution and maintained a welcoming atmosphere for all guests.

• Managed reservations through OpenTable and Resy, as well as over the phone.
• Greeted and escorted guests with professionalism and warmth.
• Maintained high standards of service during peak hours.

• Handled guest check-ins, phone reservations, and seating logistics.
• Ensured smooth guest flow and maintained a professional, friendly atmosphere.
• Provided attentive service while upholding high hospitality standards.