Yamilett Ramirez
New York,NY
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service to ensure guests receive a uniquely brilliant experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Cecconi's at The Ned Nomad
New York, NEW YORK
06.2022 - 04.2023
- Acted as the primary contact for club members and guests, managing reservations and handling inquiries across multiple venues.
- Worked collaboratively with colleagues from various departments to optimize operations and elevate guest satisfaction.
- Delivered exceptional customer service by promptly addressing inquiries and resolving concerns.
- Developed close rapport with guests while consistently upholding cleanliness and organization standards at the workstation.
- Delivered informative responses to queries about menu selections, special offers/promotions, event schedules/timings, and venue booking status/pricing.
- Resolved customer complaints professionally and maintained a positive attitude towards guests.
Theatre Usher
The Town Hall
New York, NEW YORK
03.2022 - 07.2022
- Distributed promotional materials like flyers and brochures for advertising purposes regarding current events and upcoming shows.
- Maintained clear aisles to ensure a smooth show start.
- Greeted patrons as they entered the theatre and provided directions to seating areas.
- Collaborated with management team on various projects related to maintenance or operations of the facility.
- Managed emergency situations in a timely manner while adhering to safety protocols.
- Ensured smooth accessibility for individuals requiring wheelchairs, specific seating arrangements, and additional support.
Restaurant Hostess
Grito Mexican Grill
New York, NEW YORK
10.2016 - 05.2020
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Ensured sufficient supply of condiments, silverware, napkins and tablecloths at all times.
- Verified accuracy of orders before delivering them to customers' tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Provided menus and answered questions about menu items and specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
Associate of Science - Radiologic Technology
LaGuardia Community College of The City University of New York
Long Island City, NY09-2023
Associate of Science - Business and Technology of Fashion
New York City College of Technology of The City University of New York
Brooklyn, NY05-2022
Skills
- Computer Skills: Microsoft Office (Word, Excel, PowerPoint and Outlook)
- Communication
- Teamwork
- Attention to Detail
- Time Management
- Problem Solving
- Interpersonal Skills
- Strong Work Ethic
- Punctuality
- Organizational Skills
- Multi-tasking
- Conflict Resolution
Certification
- Adobe Photoshop Certification
Languages
Spanish
Professional
English
Native/ Bilingual
Affiliations
- Reading, Hiking, Knitting, Interior Design, and Painting
Timeline
Restaurant Hostess
Cecconi's at The Ned Nomad
06.2022 - 04.2023
Theatre Usher
The Town Hall
03.2022 - 07.2022
Restaurant Hostess
Grito Mexican Grill
10.2016 - 05.2020
Associate of Science - Radiologic Technology
LaGuardia Community College of The City University of New York
Associate of Science - Business and Technology of Fashion
New York City College of Technology of The City University of New York
- Adobe Photoshop Certification
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