Lilia L Carranza

Supported day-to-day operations by addressing customer/client concerns professionally and following established procedures.

Created weekly schedules to ensure consistent coverage and timely support for team and service needs.

Managed inventory oversight and maintained organized work systems to support smooth service delivery.

Supervised and trained five employees reinforcing expectations for consistent , respectful service.

Handled cash flow responsibilities and followed safe, policy- based procedures.

Interpreted and translated for Spanish-speaking individuals preparing for a citizenship exam, supporting understanding of requirements and steps.

Provide client-centered communication to ensure accurate meaning, clarity and respect during important appointments

• Managed cash register operations, ensuring accurate transactions and complied to company policies.
• Trained new staff on store procedures and customer service best practices.
• Conducted regular inventory checks, maxamize stock levels and minimizing discrepancies.
• Implemented visual merchandising standards, enhancing product displays and overall store aesthetics.
• Assisted with loss prevention strategies, identifying potential theft risks and improving security protocols.

• Supervised daily operations, ensuring adherence to cleaning standards and customer satisfaction.
• Trained and mentored staff on best practices for efficiency and quality control.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Attended daily meetings, supported Spanish-speaking customers with questions and concerns, answered phone inquiries, and assisted coworkers with operational questions.