Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Affiliations
Languages
Timeline
Generic
Lilian Aladro Trejo

Lilian Aladro Trejo

Paisley,USA

Summary

Dedicated [Job Title] with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Deland Preparatory Academy
Deland, Florida
05.2023 - Current
  • Develop and maintain an organized filing system for documents and records to ensure easy retrieval and accessibility
  • Manage and maintain the school's student records and databases, ensuring accuracy and confidentiality of information
  • Coordinate and schedule meetings, conferences, and events, ensuring all necessary arrangements are made and resources are available
  • Assist in coordinating and organizing school events and activities, such as parent-teacher conferences, fundraisers, and graduation ceremonies, to ensure smooth execution and positive experiences for all participants
  • Assist in the preparation and distribution of important school communication, such as newsletters and announcements, to keep the school community informed and engaged
  • Manage and oversee the school's administrative budget, ensuring proper allocation of funds and adherence to financial policies and procedures
  • Manage the inventory of office supplies and ensure that there are always adequate stock levels to support the administrative needs of the school.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Customer Service Rep

Williams-Sonoma
Orlando
02.2020 - 03.2022
  • Helped customers with product inquiries and facilitated refund requests at Williams-Sonoma in the Retail Industry
  • Provided exceptional customer service by promptly addressing customer inquiries and resolving issues to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

French CSR

IntouchCX
Orlando, FL
05.2015 - 01.2020
  • Utilize French language skills to provide exceptional customer service to French-speaking customers and clients, ensuring their needs are met and issues are resolved promptly.

Computer Science Specialist A

Cements SA
Cienfuegos
09.2012 - 11.2015
  • Develop and maintain software applications that support research and development activities related to cement production
  • Participate in cross-functional teams to identify and implement software solutions to optimize cement production processes
  • Analyze data from research and development activities related to cement production to identify areas for improvement and develop software solutions to enhance efficiency.

Education

Bachelor's degree in computer sciences -

UCI at Havana
07.2012

Skills

  • Problem-solving (Experienced)
  • Multitasking (Expert)
  • Filing (Expert)
  • Report Preparation (Experienced)
  • Office Administration
  • Invoice Processing
  • Report Writing
  • Check Processing
  • Memo Preparation
  • Mail Handling
  • Scheduling
  • Filing
  • Appointment Scheduling
  • Document Control
  • Data Entry
  • Clerical Support
  • Meeting Planning
  • Calendar Management
  • Spreadsheet Management
  • Documentation and Recordkeeping
  • Inventory Supplies
  • Travel Planning

Certification

DELF (Diplôme d'Etudes en Langue Française) and DALF (Diplôme Approfondi de Langue Française) are official qualifications awarded by the French Ministry of Education to certify the competency of candidates from outside France in the French language.

Languages

  • English (Highly Proficient)
  • French (Highly Proficient)
  • Spanish (Native)

References

  • Jared Wicker, In TouchCX, jwicker@24-7intouch.com
  • Mrs. Deepa Karna, Deland Preparatory Academy, dkarna@delandprep.org

Affiliations

  • Hunting
  • Fishing
  • Working out

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Administrative Assistant

Deland Preparatory Academy
05.2023 - Current

Customer Service Rep

Williams-Sonoma
02.2020 - 03.2022

French CSR

IntouchCX
05.2015 - 01.2020

Computer Science Specialist A

Cements SA
09.2012 - 11.2015

Bachelor's degree in computer sciences -

UCI at Havana

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Lilian Aladro Trejo