Lilian Durand
Bentonville,AR
Summary
Upbeat, customer-focused Sales Associate and Dental Assistant with 9 years of experience in sales and dental environments combined. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.
Exceptional skills in high-pressure, fast-paced surgical environments, focusing on patient care and teamwork. Excel in maintaining sterile conditions and providing crucial support during procedures. Seeking to transition into new field, leveraging strong organizational and multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Surgical Assistant
McShane OMS
Centerton, AR
01.2023 - 10.2024
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Protected patients from infection by setting up and managing sterile operating fields.
- Continually updated professional skills, staying abreast of the latest surgical techniques and technologies.
- Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis.
- Streamlined communication between surgeons and nurses to promote teamwork and efficient operations.
- Ensured adherence to regulatory standards by following established guidelines for infection control, waste disposal, and equipment usage.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Actively participated in daily debriefings for improved team coordination and ongoing development of best practices in the workplace.
- Facilitated smooth transitions between surgeries with efficient room turnover times.
- Optimized inventory management of surgical supplies, ensuring availability and reducing wastage.
- Fostered positive and supportive environment for patients and their families during surgical process.
- Improved surgical precision, assisting with latest minimally invasive techniques for faster patient recovery.
- Maintained strict adherence to health and safety protocols, significantly reducing post-operative infection rates.
- Assisted with transfer of patients from recovery room to operating room, providing care and support.
- Played key role in patient education, explaining pre- and post-operative care procedures to enhance understanding and compliance.
Waitress/Bartender Shift Manager
Blu DTR
Rogers, AR
10.2022 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Surgical Assistant
Ozark OMS
Rogers, AR
09.2020 - 10.2022
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
- Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
- Protected patients from infection by setting up and managing sterile operating fields.
- Improved patient outcomes by providing precise surgical assistance during various procedures.
- Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis.
- Reduced post-operative complications through thorough wound care and dressing application.
- Continually updated professional skills, staying abreast of the latest surgical techniques and technologies.
- Ensured adherence to regulatory standards by following established guidelines for infection control, waste disposal, and equipment usage.
- Actively participated in daily debriefings for improved team coordination and ongoing development of best practices in the workplace.
- Assisted surgeons with critical decision-making processes during challenging cases.
- Supported surgical teams in emergency situations, quickly adapting to unexpected complications and maintaining composure.
- Facilitated patient recovery by closely monitoring vital signs and addressing any concerns promptly.
- Participated in professional development workshops to stay updated with advancements in surgical technology and techniques.
- Assisted in complex surgical procedures, contributing to successful patient outcomes with precise instrument handling.
Smile Guide
Smile Direct Club
Bentonville, AR
10.2018 - 02.2020
- Exceed sales goals using consultative sales talents and effectively explaining product to generate interest. Demonstrate products and redirect objections to close deals while building positive and productive customer connections
- Handle various duties, including inventory oversight, tracking monthly/daily/weekly sales, and daily opening and closing procedures
- Maintain consistent results by averaging within %75 and %90 sales conversion
- Ensure effective customer communication to maintain customer satisfaction and loyalty
- Perform an accurate intra-oral procedure with Itero oral scanner technology
- Professionally use dental knowledge to aid in creating a desired treatment plan for the customer and develop credibility during the medical portion of the appointment
- Effectively trained team members and on-boarding managers to perform all above daily tasks including software navigation and use of Itero intra-oral scanning technology
- Traveled to pop-up events around the U.S. to perform same daily shop duties while successfully selling product to a wide range of clients.
- Successfully complete 30 minute appointment presentations for every customer while successfully executing a script in a natural way to connect with customer and sell the product. These appointments are recorded and reviewed regularly for performance evaluation.
Photo Sales Associate
Wonders Of Wildlife
Springfield, MO
06.2018 - 09.2019
- Utilize exceptional customer service skills to provide a fun and happy environment to families and children
- Present photo package to guests thoroughly and with excitement to sell the product to guest
- Greet customers with a friendly attitude as well as provide accurate directions and information ensuring that they have a great experience at the attraction
- Capture photos of guests politely and efficiently making sure they start their experience with a smile
- Successfully capture photos of guests standing inside a live shark tank while reassuring nervous guests and ensuring animals/guests are not harmed
- In the event that there is an upset or irate guest, diffuse the situation in a polite manner and continue to provide customer satisfaction to the extent possible
- Manage cash registers - performing tasks such as counting money, applying discounts, balancing cash drawers, and making deposits all while protecting assets successfully
- Careful use of professional digital cameras along with a variety of other photo technology such as go-pros and flash attachments
- Scan photographs into computers for editing, storage, and electronic transmission. Afterwards, complete editing tasks using professional Photo Shop software
Retail Sales Associate
Springfield Leather Company
Springfield, MO
02.2018 - 05.2019
- Greet customers and ascertain what each customer wants or needs. Afterwards, recommend, select, and help locate or obtain merchandise to provide the best customer satisfaction
- Describe merchandise and explain proper us, operation, and care of product to customer
- Compute sales prices, accurate total purchases, apply proper discounts to members, receive and process cash or credit payments as well as exchanging merchandise for customers and accepting returns
- Answer questions regarding the store and its merchandise
- Watch for and recognize security risks and potential thefts, know how to prevent and handle these situations
- Keep inventory stocked, replenishing when needed while maintaining clean shelves, counters, and tables
- Arrange and display merchandise to promote sales in an eye-catching way
ESL Teacher
Q-Kids English
Beijing, China
05.2017 - 02.2018
- Taught the English language to children ages 3-15 by following a very detailed online curriculum including: interactive videos, games, quiz-lets, and other activities to keep children involved and focused
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students overall communication skills in English.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
- Facilitated small group and individual instruction to maximize student learning.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Maintained a professional and enthusiastic attitude while following a strict schedule to ensure reliability and punctuality at early hours
- Communicate successfully with parents, students, and coworkers that are not fluent in the English language by kindly overcoming language barriers
- Promoted physical, mental, and social development by implementing classroom games and exercises in an enthusiastic manor and creating a classroom environment in which children could learn respect for themselves and peers
- Observed and evaluated student's performance, behavior, social development, and physical health in order to provide necessary specific assistance to each individual student
Production Manager
Flourish Leather Co
Ozark, MO
11.2015 - 02.2018
- Create functional and decorative leather jewelry by hand using a variety of techniques, materials, and machines
- Attend craft shows to market products and expand business opportunity
- Select materials for use based on strength, color, texture, balance, weight, size, malleability, and other characteristics
- Develop concepts or creative ideas for new products by sketching or drawing objects to be crafted and develop product packaging, displays, and pricing strategies
- Research craft trends, venues, and customer buying patterns in order to inspire designs and marketing strategies
- Closely monitor product inventory regularly to ensure fully stocked materials at all times
- Train other employees to carry out similar assignments efficiently and safely
- Operate heavy machinery to craft specific leather jewelry pieces according to each individual customer order in a timely yet safe manner
- Triple check product type, size, color, and other specifications to ensure customer receives correct purchase and is thoroughly satisfied
Dental Assistant
Rodger L Simmons DDS
Ozark, MO
10.2014 - 11.2015
- Greet and prepare patient, sterilize and disinfect instruments, set up instrument trays, prepare materials, and assist dentist during dental procedures
- Taking and develop patient x-rays including local and panoramic views
- Record all medical/dental histories, vitals signs/symptoms, and treatment information in patient records
- Provide postoperative instructions prescribed by dentist
- Assist dentist in management of medical or dental emergencies
- Instruct patients in oral hygiene and plaque control programs
- Order and monitor dental supplies and equipment inventory
- Clean and polish removable appliances after each use
- Make preliminary impressions for study casts and occlusal registrations for mounting study casts which includes carefully pouring, trimming, and polishing molds
- Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records manually or by computer
- Fabricate temporary restorations or custom impressions from preliminary impressions
- Clean teeth using dental instruments such as polishing profy bur, profy paste, and floss
- Work efficiently alongside receptionist and Dental Hygienists to communicate patient records thoroughly
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Compassionate
- Detail-oriented
- Prospecting and networking skills
- Explanation and sale of product
- Reliable
- Proactive
- Team collaboration
- Personable
- Skilled problem solver
- Public speaking
- Training skills
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Advanced Cardiovascular Life Support (ACLS) Certification - American Heart Association.
- Dental Anesthesia Assisting National Certification Exam DAANCE, November 2021
- CPR/AED Certification
Timeline
Surgical Assistant
McShane OMS
01.2023 - 10.2024
Waitress/Bartender Shift Manager
Blu DTR
10.2022 - 06.2023
Surgical Assistant
Ozark OMS
09.2020 - 10.2022
Smile Guide
Smile Direct Club
10.2018 - 02.2020
Photo Sales Associate
Wonders Of Wildlife
06.2018 - 09.2019
Retail Sales Associate
Springfield Leather Company
02.2018 - 05.2019
ESL Teacher
Q-Kids English
05.2017 - 02.2018
Production Manager
Flourish Leather Co
11.2015 - 02.2018
Dental Assistant
Rodger L Simmons DDS
10.2014 - 11.2015
High School Diploma -
Penn Foster Career School
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