Lilian Freels
Henderson,NV
Summary
A highly organized and reliable driven individual with over 10 years of experience possessing a wide knowledge in front office, accounting, and excellent customer service. I combine effective communication skills with experience in managing all facts of front office administration including answering phone calls, managing schedules using applications as MS office to facilitate daily office operations. I desire to work within a challenging and rewarding environment which will give me an opportunity to utilize my acquired skills that leads to both personal and organization growth.
Overview
19
19
years of professional experience
Work History
Brookdale Las Vegas
Las Vegas, NV
03.2024 - Current
- Sets up medication for residents and provides medication according to physician orders.
- May order/re-order medications
- Records and documents all medication, treatment and care provided to residents.
- Gives medication to residents and observes ingestion.
- Sets up new treatments or medication changes.
- Assures medications are ordered in time to prevent residents missing doses.
- Monitors patients for any adverse reactions or side effects from medication.
- Adheres to all medication room systems per policy.
Administrative Assistant (Intern)
Nevada Blind Children’s Foundation
Henderson, NV
01.2024 - 02.2024
- Managing incoming/outgoing mail and maintaining an organized clean office environment
- Greeting and signing in guests
- Answering and transferring calls
- Handling confidential information
- Maintaining appropriate filing systems and contact list
- Ordering and overseeing office supplies
- Printing, scanning and photocopying
Package Handler
UPS
Las Vegas, NV
11.2021 - 08.2022
- Uses “hand-to-surface” methods when handling packages
- Scans, reads, and labels packages to determine correct grouping
- Moves packages into the delivery area and loads them onto conveyor belts, trucks, or pallets
- Observes strict adherence to company policies (safety, security, uniform, package handling)
- Maintains a clean working area
- Identifies errors in package information, defects, and any discrepancies
- Collaborates with other warehouse personnel to ensure work efficiency
Security Officer
Best Crowd Management
Las Vegas, NV
08.2021 - 08.2022
- Monitor crowd behavior
- Coordinate any essential actions involving the stage area.
- Actively respond to incidents, fights or other issues in the venue that threaten the safety of guest
- Exercise dignity and respect when always interacting with guests
- Lead efforts to de-escalate inappropriate behaviors
- Must be able to physically stand on post and/or remain mobile for the full duration of the shift
Supervisor/Receptionist
Nywele Creative & Hair Studio
Nairobi, Kenya
02.2015 - 07.2019
- Maintaining and improving relationships with the clients.
- Monitor customer preferences to determine the focus of sales efforts.
- Welcome walk – ins, answer questions about services and schedule appointments based on availability
- Warmly greet clients, walk them to the proper workstation and inform assigned stylist of their arrival
- Book and confirm appointments via phone and email
- Process transactions (cash and credit cards) and issue receipts
Sales Assistant
Zhou Heng Building Ltd
Nairobi, Kenya
10.2012 - 12.2014
- Assist the customers in selecting products.
- Answer their queries about the products or the store in general.
- Ensure that each customer receives outstanding services by providing a friendly environment.
- Accepts payment, issues sales receipt, calculates discounts when appropriate.
- Dealing with customer refunds.
Branch Manager
St. Annes College
Kisii, Kenya
01.2007 - 08.2012
- Visiting different high schools for career talks.
- Making courtesy calls to various offices at the ministry of education and other offices.
- Making reports about the progress of the branch.
- Managing all operations at the branch level.
- Assist in processing vouchers, claims, statements, and Bills.
- Perform various calculations and computations as directed.
- As authorized receives payments, makes appropriate disbursements of refunds and issues receipts.
- Perform other related duties, such as generating reports and producing checks and other financial documents required.
- Ensuring that records and statistics of all the students are accurate and up to date.
- Maintaining high standards of customer care relations
- Preparing and sending reports as requested by the principal.
- Proper filling of student’s documents
- Enrollment of students
- Admission and implementation of admission requirement.
- The updating of information relative to the requirements of the individual student.
- To inform students during registration of their schedule, curricular and other matters.
- Get and pass on the received messages.
- Help the customer with basic requests like setting appointments.
- Greet the visitors and customers as they enter the office or building.
- Direct visitors to right destinations in the office and in a professional manner.
- Keep an eye on the movement of staff who are going in and out of the office or building.
- Required to finish basic office clerical tasks.
- Prepare the necessary documents and letters.
- Arrange and organize meetings.
- Keep the reception area neat and tidy
- Accounting Assistant Secretary/Administrator
- Customer Service Receptionist
Education
Business Office Administration -
Nevada Career Institute
Las Vegas, NV02-2024
Certified Nursing Assistance - undefined
Perry Foundation
Las Vegas, NV06-2021
Diploma in Customer Service ICM - undefined
Institute of Commercial Management
Nairobi, Kenya09-2005
Accounting Technician Certificate I - undefined
Vision Institute of Professionals
Nairobi, Kenya12-2004
Intermediate Level - undefined
Vision Institute of Professionals
Nairobi, Kenya06-2004
Skills
- Data Entry
- Communication and interpersonal skills
- Customer Service
- Time management
- QuickBooks
- MS Office
- PowerPoint
- MS Excel
- Organizational
- Team Player
- Professional attitude
- Detail - oriented
- Problem-solving
Languages
English
Swahili
Timeline
Brookdale Las Vegas
03.2024 - Current
Administrative Assistant (Intern)
Nevada Blind Children’s Foundation
01.2024 - 02.2024
Package Handler
UPS
11.2021 - 08.2022
Security Officer
Best Crowd Management
08.2021 - 08.2022
Supervisor/Receptionist
Nywele Creative & Hair Studio
02.2015 - 07.2019
Sales Assistant
Zhou Heng Building Ltd
10.2012 - 12.2014
Branch Manager
St. Annes College
01.2007 - 08.2012
Certified Nursing Assistance - undefined
Perry Foundation
Diploma in Customer Service ICM - undefined
Institute of Commercial Management
Accounting Technician Certificate I - undefined
Vision Institute of Professionals
Intermediate Level - undefined
Vision Institute of Professionals
Business Office Administration -
Nevada Career Institute
Training
- Medication management course – March 2023
- Cultural competence - April 2023