Lilian Heredia Soto
Houston,TX
Summary
Experienced in managing end-to-end international logistics operations, including customs clearance and shipment coordination. Utilizes strategic planning and problem-solving skills to ensure the smooth and efficient flow of supply chain processes. Recognized for fostering strong communication and collaboration among team members, effectively meeting dynamic business needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Specialist
MASTERPIECE INTERNATIONAL
08.2022 - 06.2024
- Handle Freight Forwarding for Air and Ocean Import
- Arranged domestic and international deliveries
- Assist with payment requests and customers billing as needed
- Handled emails and replying on timely manner to customers or third parties
- Preparing delivery orders for truckers and making sure cargo was delivered to final destination
- Traced key transaction information such as HBL, packing list, and related documents to the system (CargoWise)
- ISF filing
- Prioritized tracking shipments and follow up with Carriers and Customs Brokers
- Sending daily reports to customers of their shipments
Logistics Coordinator / Entry Writer
BDP INTERNATIONAL INC
01.2020 - 08.2022
- Handle Freight Forwarding for Air and Ocean Import
- Arranged domestic and international deliveries
- Assist with payment requests and customers billing as needed
- Handled from A to Z my own account and satisfied customer needs
- Handled documentation, delivery orders, ISF, and all documents with overseas for customs entries
- Entered customs entries for my own account making sure they were customs released and sending the released to the third parties involved if necessary
- Participated in several projects and execute them properly on a fast and timely manner for customer
- Helped in any other account if needed and help on training new members to the team
- Handled documentation and U.S customs clearance for bulk shipments
- Any other task assigned by my team leads
Logistics Coordinator / Customs Brokerage
LESCHACO INC.
02.2018 - 10.2019
- Handle Freight Forwarding for Air and Ocean Import
- Arranged domestic and international deliveries
- Assist with payment requests and customers billing as needed
- Answered emails, prepared delivery orders
- Received, reviews, and processes import documentation for an assigned base of accounts
- Traced key transaction information such as HBL, commercial invoice, and other required documents to determine if record is available / ISF filing
- Indexed and created tracking files to initiate customs clearance process once documents are received
- Correlated routes tracking files to customs brokerage workflow process to ensure timely processing
- Provided excellent and timely customer service by informing the internal and external clients on status of documents required and other relevant information for customs clearance
- Attended Company Quality Standards as per ISO 9001/ ISO 14001 (Environmental) and C—TPAT requirements
- Coordinated U.S customs or other governmental agency examinations that may be required
- Created weekly reports to customers of their shipments
- Tracking shipments with carriers and payment
- Any other task as assigned
Freight Forwarder
ROHLIG USA LLC
10.2016 - 12.2017
- Handle Freight Forwarding for Air and Ocean Import
- Rate quotes, obtain rates, coordinate and plan domestic and international deliveries
- Knowledgeable of ISF
- Assist with payment requests and customers billing as needed
- Communicated with all facilities to coordinate deliveries/trafficking domestically and internationally
- Prioritized tracking shipments and follow up with Carriers and Customs Brokers
Education
Associate Degree - International Business
Houston Community College
Houston, TX01.2018
Skills
- Bilingual (English & Spanish)
- Team player
- Detail oriented
- Openness to new skills
- Computer literate
- Problem solving
- Analytical
- Forwarding/BreakBulk Industry
- Knowledge of US Customs Brokerage & clearance
- Microsoft office usage
- CargoWise
- Basic Accounting
- Book-Keeping
- ABS
- IES-CHB Descartes
- DMS
- ITS
- Planning and coordination
- Cross-functional communication
- Operational efficiency
- Project management
- Accounting principles
Certification
· DGM Training Certificate – IATA – Dangerous Goods by Air
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations Specialist
MASTERPIECE INTERNATIONAL
08.2022 - 06.2024
Logistics Coordinator / Entry Writer
BDP INTERNATIONAL INC
01.2020 - 08.2022
Logistics Coordinator / Customs Brokerage
LESCHACO INC.
02.2018 - 10.2019
Freight Forwarder
ROHLIG USA LLC
10.2016 - 12.2017
· DGM Training Certificate – IATA – Dangerous Goods by Air
Associate Degree - International Business
Houston Community College
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