Lilian Licea
Rohnert Park,CA
Summary
Experienced Medical Assistant offering 2 years of experience with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Santa Rosa Community Health
11.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, document vital signs, fielded questions, and prepared for physician examinations
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes, including injections.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Completed EKGs and other tests based on patient presentation in office.
Patient Care Coordinator
Rohnert Park Health Center
01.2021 - 03.2022
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Fill each provider's schedule with appropriate appointments throughout the day.
Front Desk Receptionist/Dental
Healdsburg Dental Spa And FASTBRACES
09.2020 - 01.2021
- Scheduled appointments
- Helped complete routine and advanced procedures by preparing patients and instruments for expected needs
- Used Dentrix to document and maintain patient information and health background
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Collected room deposits, fees, and payments
- Answered over 50 patient calls to respond to inquiries and transfer calls to correct personnel.
Education
CPT
Petaluma Adult School
Santa Rosa, CANov 2021
CMA
Petaluma Adult School
Santa Rosa, CAJul 2022
Skills
- Vital Sign Assessment
- Injections
- Vision Examinations
- Urinalysis/ Specimens collect and processing
- Venipunctures/ Capillaries
- CPR
- Donning and Doffing PPE
- EKG
- HIPAA Compliance
- Time Management
- Great Communication skills
- Charting
Certification
CPR Certification American Heart Association 2022-2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Medical Assistant
Santa Rosa Community Health
11.2022 - Current
Patient Care Coordinator
Rohnert Park Health Center
01.2021 - 03.2022
Front Desk Receptionist/Dental
Healdsburg Dental Spa And FASTBRACES
09.2020 - 01.2021
CPT
Petaluma Adult School
CMA
Petaluma Adult School
CPR Certification American Heart Association 2022-2024
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