LILIAN MAI

Obtained patient's medical history, medication information, symptoms, and allergies.

• Assisted physicians with minor procedures, including suture removals, placing casts, and drawing up injections
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Sanitized, restocked, and organized exam rooms and medical equipment.

• Collaborated with multidisciplinary teams to provide comprehensive patient care in fast-paced environment.
• Increased efficiency of emergency room operations by managing multiple tasks simultaneously while maintaining attention to detail.
• Enhanced patient care by accurately documenting medical histories, physical examinations, and treatment plans.

• Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
• Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
• Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
• Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.

• Fostered positive relationships with both patients and their families through empathetic listening skills coupled with compassionate assistance throughout their time at facility
• Served as advocate for patients'' needs, working closely with medical staff to address concerns or issues that arose during treatment
• Collaborated with multidisciplinary teams to ensure timely delivery of high-quality patient care in ER setting

• Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing
• Reduced wait times for test results by efficiently processing samples and maintaining streamlined workflow
• Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort