Lilian Natal
El Paso,Texas
Summary
Compassionate Nationally Registered Medical Assistant with relevant experience in fast-paced healthcare environments, adept at managing administrative tasks and delivering patient care. Known for high productivity and efficient task execution, I am committed to achieving the highest levels of patient satisfaction while ensuring compliance with regulatory and practice standards. I foster trust and rapport with patients through effective communication and interpersonal skills.
I excel in teamwork and adaptability, providing seamless support in dynamic healthcare settings and demonstrating an ability to manage multiple tasks concurrently while adapting to evolving demands. I am also recognized for enhancing clinic workflow efficiency and positively contributing to team-oriented settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
NATIONALLY REGISTERED MEDICAL ASSISTANT
Sentara SMG General Surgery
Virginia Beach , VA
10.2023 - 12.2024
- Schedules patients imaging services with corresponding hospitals/ imaging offices.
- Ensured proper patient satisfaction by attending to patients medical need as determined by the attending physician.
- Obtained prior authorizations for perscriptions and fulfilled perscription refills.
- Assisted obtained consent forms for pre op outpatient surgery.
- Scheduled appointments, consultations, pre-op and post op along with routine follow ups.
- Scheduled outpatient imaging including but not limited to breast MRI, CT, PET CT, barium enemas, and drain studies.
- Chart prepping ensuring all labs, imaging and or any other important information was available for the physician to ensure there are no delays.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Obtaining and recording patient medical histories, vitals, test results, and other information for medical records.
- Coordinating the daily administrative activities, including scheduling, patient check-in and check-out, obtaining consent forms and patient medical record maintenance.
- Preparing treatment rooms for minor procedures and assisted practitioners in office while maintain a sterile field and other patient care.
- Delivering compassionate support, attention, and assistance to patients and families.
- Placing and faxing out referrals out to corresponding facilities.
- Coordinated and delivered quality general and procedure-specific outpatient care with special emphasis in patients.
- Performed wound dressing changes following prescribed orders from the physician.
REMOTE NATIONALLY REGISTERED MEDICAL ASSISTANT
Trinity Health Associates
Mansfield, Texas
03.2023 - 10.2023
- Participated in quality assurance programs to ensure compliance with standards of practice.
- Acted as liaison between patients, families and physicians during routine visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Scheduled appointments for patients via phone.
- Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
- Notified physicians promptly of any change in a patient's condition or status.
- Prioritized and organized tasks to efficiently accomplish service goals.
NATIONALLY REGISTERED MEDICAL ASSISTANT
Methodist Cardiovascular Consultants
Mansfield, TX
06.2022 - 03.2023
- Scheduled and placed orders for patients cardiovascular procedures including pacemakers, ICD, Loop recorders, Ablations and Cardioverions
- Conducted pre-authorizations and referrals to meet third-party insurer requirements
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
- Obtained medical information and measured vital signs, weight and height
- Operated x-relectrocardiogram (EKG), and other equipment to administer routine diagnostic testing
- Set up 24-hour Holter and event monitors, scanning and interpreting tapes and reporting results to physicians
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
- Taught patients about medications, procedures and care plan instructions
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
NATIONALLY REGISTERED MEDICAL ASSISTANT
CareNow Urgent Care
Arlington, Texas
01.2022 - 10.2022
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Observed and examined patients to detect symptoms requiring medical attention such as discomfort and pain.
- Performed triage on incoming patients and determined severity of injuries and illnesses
- Assisted with routine checks and diagnostic testing
- Collected and documented patient medical information such as blood pressure and weight
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log
- Maintained continuity of care by communicating changes in patient condition with physicians and other care team members
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Educated patients on health maintenance and disease prevention topics.
- Administered medications as prescribed by physicians.
- Stocked clinical workstations and procedure rooms with necessary supplies.
CERTIFIED CLINICAL MEDICAL ASSISTANT
Cook Children's Medical Center (Cardiology Center)
Arlington, TX
10.2021 - 12.2021
- Monitored patient vital signs, administered medications, and performed treatments according to physician orders.
- Maintained accurate records of patient progress and reported changes to the attending physician.
- Performed 12-lead EKGs and interpreted results for diagnosis purposes.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Conducted EKGs and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Participated in departmental meetings to discuss new developments in Pediatric Cardiology Care standards.
EXTERNSHIP
West Texas Pain Institute - Raul Lopez, MD
El Paso, Texas
08.2021 - 09.2021
Education
NATIONALLY REGISTERED CLINICAL MEDICAL ASSISTANT -
NAHP
06.2022
DIPLOMA IN MEDICAL ASSISTING -
Pima Medical Institute
El Paso, TX01.2021
CERTIFIED CLINICAL MEDICAL ASSISTANT -
National Healthcare Association
El Paso, TX01.2021
HIGH SCHOOL DIPLOMA -
Bel Air High School
El Paso, TX01.2019
Skills
- Leadership
- Problem-solving
- Detail-oriented
- Dependable and reliable
- First Aid/CPR
- Multitasking and prioritization
- Nationally Registered Clinical Medical Assistant certification
- Immunizations
- Laboratory procedures
- EKG administration
- Sterile technique
Certification
- Nationally Certified Medical Assistant (NCMA)
- Certified Clinical Medical Assistant (CCMA)
Timeline
NATIONALLY REGISTERED MEDICAL ASSISTANT
Sentara SMG General Surgery
10.2023 - 12.2024
REMOTE NATIONALLY REGISTERED MEDICAL ASSISTANT
Trinity Health Associates
03.2023 - 10.2023
NATIONALLY REGISTERED MEDICAL ASSISTANT
Methodist Cardiovascular Consultants
06.2022 - 03.2023
NATIONALLY REGISTERED MEDICAL ASSISTANT
CareNow Urgent Care
01.2022 - 10.2022
CERTIFIED CLINICAL MEDICAL ASSISTANT
Cook Children's Medical Center (Cardiology Center)
10.2021 - 12.2021
EXTERNSHIP
West Texas Pain Institute - Raul Lopez, MD
08.2021 - 09.2021
NATIONALLY REGISTERED CLINICAL MEDICAL ASSISTANT -
NAHP
DIPLOMA IN MEDICAL ASSISTING -
Pima Medical Institute
CERTIFIED CLINICAL MEDICAL ASSISTANT -
National Healthcare Association
HIGH SCHOOL DIPLOMA -
Bel Air High School