Lilian Niemann
Navarre,FL
Summary
Proven Patient Care Technician with a track record of enhancing patient satisfaction at BJC Hospital through meticulous vital signs monitoring and compassionate care. Expert in phlebotomy techniques and skilled in managing high-stress situations, demonstrating a blend of technical proficiency and empathy. Achieved significant improvements in healthcare efficiency and patient safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
BJC Hospital
02.2024 - 08.2024
- Monitored around 13 vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Team Member
Smoke Smart
09.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Direct Support Professional
Warren County Pathfinders
05.2021 - 09.2022
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Certificate -
St. Charles Community College
Dardenne Prairie, MO 01.2024 - 3 2024
High School Diploma -
Wright City High School
Wright City, MO05.2021
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Catheter Care
- Specimen Collection
- Phlebotomy Techniques
- Feeding Assistance
- Professional Bedside Manner
- Output Monitoring and Reporting
- CPR Certification
- Patient Care Technician (PCT)
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Patient Care Technician Certification (PCT) - St. Charles Community College
- Crisis Prevention Institute - BJC Hospital
Timeline
Patient Care Technician
BJC Hospital
02.2024 - 08.2024
Certificate -
St. Charles Community College
01.2024 - 3 2024
Team Member
Smoke Smart
09.2022 - 01.2024
Direct Support Professional
Warren County Pathfinders
05.2021 - 09.2022
High School Diploma -
Wright City High School
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