Lilian Payne-Murcia

• Supervise the daily operations of the fulfillment team to ensure all online orders are picked, staged, and ready for pickup or delivery within designatedted time frames
• Resolved order discrepancies and trained team members on safety protocols and proper use of warehouse equipment to enhance operational reliability.

•Monitored performance metrics and coordinated with store management to optimize workflow and uphold high customer service standards.

• Responsible responsible for processing customer orders, picking and packing items from the sales floor, and preparing them for pickup or delivery.
• Using handheld devices to manage inventory, maintaining organized staging areas, operating equipment like pallet jacks or order pickers, and ensuring high accuracy for online order fulfillment.
• I also provide customer service by assisting with order status inquiries and loading items into customer vehicles.

• Picked and prepared online grocery orders for Sam's Club members using handheld devices.
• Staged and organized pickup items in cold and dry storage areas for efficient retrieval.
• Loaded and secured member orders into vehicles at Sam's Club pickup area for timely delivery.