Lilian Portillo
BURTONSVILLE,MD
Summary
Customer Service Representative: resolving complex customer inquiries, driving customer loyalty, and increasing customer engagement. With over 19 years of experience I’ve developed strong customer service skills and a deep understanding of operational efficiency. My background has equipped me with the ability to handle various situations, manage staff, and ensure a positive experience for every customer.
I thrive in fast-paced environments and enjoy building relationships with clients, which I believe is crucial for success in the retail industry and any job that requires client interaction.
Overview
19
19
years of professional experience
Work History
Retail Clerk
Stater Brothers Market
San Bernardino, CA
04.2004 - 09.2023
- Receiving Quality Inspector- Receiving all merchandise from vendors and warehouse deliveries to all stores departments
- Inventory Coordinator- Counting and price tagging all merchandise from store warehouse and department
- Supervising the personnel inputting the counts, revising inventory totals
- Procurement - ordering cleaning supplies, office supplies and equipment maintenance supplies
- 4th Key Carrier- person in charge of the store when the store manager and assistant manager went home for the day, supervising employees to complete the tasks assigned to them
- Assistant and resolving issues or customer complaints
- Titles Received Within The Company- Retail Clerk, Certified Receiver, Key Carrier (Person in charge-management)
Education
GED -
12.2024
Skills
- Management
- Coordination
- Training
- Customer Care
Languages
Spanish
Native or Bilingual
Timeline
Retail Clerk
Stater Brothers Market
04.2004 - 09.2023