Summary
Work History
Education
Skills
Languages
Timeline
Generic

Lilian Villalobos

Flushing,NY

Summary

Dynamic customer service professional with proven expertise at Macy's, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and data entry, I excel in creating positive experiences that drive repeat business. Committed to delivering exceptional service while efficiently managing high-pressure situations.

Work History

Customer Service Representative

Macy's
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Cashier

Paris Baguette America
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Dental Receptionist

Shiny Dental
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.

Education

GED -

Flushing High School
Flushing, NY
09.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Follow-up skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Macy's

Cashier

Paris Baguette America

Dental Receptionist

Shiny Dental

GED -

Flushing High School

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Lilian Villalobos