Lilian Villatoro
Irving,Texas
Summary
As an experienced pharmacy technician in mail order, retail and hospital pharmacies, I have the knowledge and ability of handling prescriptions for over 17 years. Possess the tenacity to succeed.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Pharmacy Technician
KROGER
Irving, Texas
10.2024 - Current
- Dispensed medications accurately following pharmacy protocols and regulations.
- Assisted customers with prescription inquiries and over-the-counter product recommendations.
- Managed inventory levels to ensure availability of medications and supplies.
- Provided training and mentorship to new pharmacy staff on operational tasks.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
SPED CLERK
Nimitz High School
Irving, Texas
08.2024 - 08.2026
- Managed student attendance records and maintained accurate databases.
- Assisted teachers with classroom materials and organized educational resources.
- Coordinated communication between parents and school staff regarding student progress.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Scheduled appointments for administrative staff and coordinated meetings as needed.
- Processed incoming mail and distributed it to appropriate departments efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Entered data into computer systems accurately and efficiently.
Bilingual Teacher
Irving ISD
01.2023 - 01.2024
- Prepare and administer regular subject tests to 19 students
- Complete detailed quarterly reports to parents and district
- Created and adapt lesson plans according to students academic needs including both individual and group student-centered academic activities
- Maintain an open-door policy for parents
- Developed TEKS
- Designed daily lesson plans for Classroom
- Self contained teacher teaching Math, Reading, Science, Social Studies, and English
- Meet with parents, guardians, administrators, and counselors to address and resolve students behavioral issues, resulting in performance improvements
Substitute Teacher
Irving ISD
01.2022 - 01.2023
- Ensured rules and policy were being following in classroom setting
- Completed lesson as requested per teacher
- Completed classroom notes/ feedback comments as requested per teachers
- Followed classroom schedule
- Flexible to help with dismissal duties
Pharmacy Technician 2
Humana
01.2022 - 08.2022
- Handled patients effectively by identifying needs, complex situations and resolving problems.
- Delivered fast, friendly and knowledgeable service
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every patient.
- Handled more than 80 calls per day to assist patients.
Sr. Medication Access Technician
Parkland Hospital
03.2019 - 12.2021
- Assisted with Patient Assistance Program, Adap (HIV state) and Medicare part d
- Screen patients, maintained records, follow ups and placed orders
- Email workflow, prioritizing, handled the window and incoming calls
- Picks Pharmacy Technician
- Assisted patients with picking up medications or any other inquiries.
- Maintained expired drugs and shelves
- Managed Ivr queue, drop off, phone calls, fill, cycle counts and returns
- Store central fill, order and Adap
Data Entry Technician
Pharmerica
01.2019 - 01.2020
- Order entry new/refill medications
- File documents
- Respond to customer and nurses inquires
Clinical Pharmacy Technician
DaVita Rx
01.2014 - 01.2018
- Managed over 70 outbound calls to facilities and doctors office to address any clinical concerns
- Worked many queues
- Designated as Medication Therapy Management (MTM) technician, handled outbound calls to patients and mailing take away forms
- Managed urgent request for clinical review department and triaged inquiries for pharmacist review
- Created and faxed drug utilization review forms to doctors' offices
- Dialysis Center liaison Cpht and External Facing doctor office
- Researched and consolidated patient profile to update information
- Typed prescriptions, new rx, and renewal request
- Called over 40 Hurricane Harvey patients to direct them to a temporary facility and updated large numbers of addresses for Hurricane patients.
- Customer Service Representative
- Assist patients with refill request, address update, insurance update, submit new prescription and renewal request
- Approved expedited requests
- De-escalated upset patients
- Trained 10 customer service representatives to provide excellent service to our patients
- Enrollment
- Communicated with patients the reasons to join our services and sent welcome packets
- Submit and verify patient information
Pharmacy Technician
Kroger
01.2013 - 01.2014
- Translated medication concerns/ Assisted with counseling between patient and pharmacist.
- Managed data entry, filled prescription, answered phone, drive thru and checked out patients
- Maintained medication on the shelves
- Made prior authorization calls to various insurance companies and completed HIPAA papers
Maintenance, Stocker, Pharmacy cashier
Wal-Mart
01.2011 - 01.2013
- Checked out patients, answered phones, and count registers
- Cleaned the refrigerators and counters
Long-Term Care Pharmacy Technician
Walgreen
01.2008 - 12.2008
- Pre-packet medicines, created labels and daily cycles
- Maintained drugs in alphabetical order ,checked for expiring drugs and cleaned our areas
Education
North Lake College
Irving, Texas08-2026
High-tech (Anthem) Trade School
Irving, TexasSkills
- Fast Learner
- Strong Problem Solving
- Detailed Oriented
- Team Player
- Multi-Task
- Time Management
- Medical and Pharmaceutical Terminology
- Patient Centric Customer service
- Bilingual (Spanish and English)
Certification
Certified Pharmacy Technician, PTCB# 10014865 and State# 164354
Personal Information
Title: Cpht
Timeline
Pharmacy Technician
KROGER
10.2024 - Current
SPED CLERK
Nimitz High School
08.2024 - 08.2026
Bilingual Teacher
Irving ISD
01.2023 - 01.2024
Substitute Teacher
Irving ISD
01.2022 - 01.2023
Pharmacy Technician 2
Humana
01.2022 - 08.2022
Sr. Medication Access Technician
Parkland Hospital
03.2019 - 12.2021
Data Entry Technician
Pharmerica
01.2019 - 01.2020
Clinical Pharmacy Technician
DaVita Rx
01.2014 - 01.2018
Pharmacy Technician
Kroger
01.2013 - 01.2014
Maintenance, Stocker, Pharmacy cashier
Wal-Mart
01.2011 - 01.2013
Long-Term Care Pharmacy Technician
Walgreen
01.2008 - 12.2008
North Lake College
High-tech (Anthem) Trade School