Liliana Reyes
Downey,CA
Summary
Experienced Shift Manager skilled in maintaining smooth operations and ensuring customer satisfaction through exceptional service. Proactive problem solver with a talent for keeping team members focused and productive. Highly organized in coordinating schedules and workflows to achieve set goals.
Overview
3
3
years of professional experience
Work History
Shift Manager
Yogurtland
Downey, CA
02.2022 - Current
- Maintained accurate records of receipts, employee hours and inventory movements.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Identified needs of customers promptly and efficiently.
- Consistently ensured that all operations were in line with company standards and compliance regulations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Facilitated smooth execution of assignments for employees during peak workloads.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Prepared operations data to produce comprehensive reports to management.
Uci
Program Coordinator
Irvine, CA
09.2023 - 06.2024
- Showcased leadership abilities through process improvements and assisting in training.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Assisted customer service with inbound and outbound calls regarding inquiries.
- Evaluated program effectiveness to develop improved methods.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Explained program offerings and requirements to participants and answered related questions.
- Developed brochures, newsletters and flyers to create promotional literature for program.
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Conducted research and engaged in collaborative grant development efforts to support program needs and innovations.
- Delegated tasks to staff and volunteers during daily activities and organized events.
Education
Bachelor of Arts - Business Economics
University of California, Irvine
Irvine, CA08.2024
Skills
- Proficient in Microsoft office
- Verbal and written communication
- Quality Assurance
- Staff Development
- Equipment Troubleshooting
- Inventory Control
- Supply Ordering
- Safety Compliance
- Communication
- Decision-making
- Developmental
- Organizational
Timeline
Uci
Program Coordinator
09.2023 - 06.2024
Shift Manager
Yogurtland
02.2022 - Current
Bachelor of Arts - Business Economics
University of California, Irvine
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