Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliana Aguilar Castillo

Sunnyvale,CA

Summary

Highly motivated psychology grad with a minor in business administration, known for enhancing operational efficiencies and driving business growth through innovation.

Overview

4
4
years of professional experience

Work History

Store Supervisor/Lead Barista

Paris Baguette
08.2022 - Current
  • Managed daily store operations, overseeing team punctuality and ensuring adherence to break and lunch schedules.
  • Provided exceptional customer service during rush hours by multitasking between drink preparations and POS operations.
  • Maintained optimal stock levels of essential ingredients by promptly placing orders with suppliers, ensuring consistent availability, and preventing shortages.
  • When short-staffed, I filled in for cakers and bakers, decorating cakes and preparing fillings to maintain high-quality expectations.
  • Managed customer complaints, and fostered a cohesive work environment, leading to high employee retention.
  • Enhanced team efficiency through personalized training and mentorship, ensuring each team member was well-equipped and confident in their roles.

Team Lead Barista

Tastea
12.2020 - 08.2022
  • Delivered exceptional customer service by efficiently preparing orders, ensuring customer satisfaction, and maintaining a welcoming atmosphere.
  • Expertly prepared boba tea beverages to standard recipes, ensuring consistent quality and presentation while following health and safety guidelines.
  • Monitored stock levels, placed orders as needed, and ensured equipment cleanliness and functionality for smooth operations.
  • Managed POS systems and executed daily closing procedures, including distributing cash tips and submitting daily statements.
  • Ensured the store was cleaned daily for smooth operations the next day.

Education

Associate of Arts - Social Psychology

Mission College
Santa Clara, CA
08-2024

Skills

  • Inventory management
  • Customer service
  • Staff supervision
  • Multitasking and organization
  • Store opening and closing procedures
  • Sales strategies
  • Store maintenance
  • Sales promotion
  • Employee training
  • Conflict resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Supervisor/Lead Barista

Paris Baguette
08.2022 - Current

Team Lead Barista

Tastea
12.2020 - 08.2022

Associate of Arts - Social Psychology

Mission College

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Liliana Aguilar Castillo