Liliana Aguilar Castillo
Sunnyvale,CA
Summary
Highly motivated psychology grad with a minor in business administration, known for enhancing operational efficiencies and driving business growth through innovation.
Overview
4
4
years of professional experience
Work History
Store Supervisor/Lead Barista
Paris Baguette
08.2022 - Current
- Managed daily store operations, overseeing team punctuality and ensuring adherence to break and lunch schedules.
- Provided exceptional customer service during rush hours by multitasking between drink preparations and POS operations.
- Maintained optimal stock levels of essential ingredients by promptly placing orders with suppliers, ensuring consistent availability, and preventing shortages.
- When short-staffed, I filled in for cakers and bakers, decorating cakes and preparing fillings to maintain high-quality expectations.
- Managed customer complaints, and fostered a cohesive work environment, leading to high employee retention.
- Enhanced team efficiency through personalized training and mentorship, ensuring each team member was well-equipped and confident in their roles.
Team Lead Barista
Tastea
12.2020 - 08.2022
- Delivered exceptional customer service by efficiently preparing orders, ensuring customer satisfaction, and maintaining a welcoming atmosphere.
- Expertly prepared boba tea beverages to standard recipes, ensuring consistent quality and presentation while following health and safety guidelines.
- Monitored stock levels, placed orders as needed, and ensured equipment cleanliness and functionality for smooth operations.
- Managed POS systems and executed daily closing procedures, including distributing cash tips and submitting daily statements.
- Ensured the store was cleaned daily for smooth operations the next day.
Education
Associate of Arts - Social Psychology
Mission College
Santa Clara, CA08-2024
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Store opening and closing procedures
- Sales strategies
- Store maintenance
- Sales promotion
- Employee training
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Supervisor/Lead Barista
Paris Baguette
08.2022 - Current
Team Lead Barista
Tastea
12.2020 - 08.2022
Associate of Arts - Social Psychology
Mission College
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