Liliana Arana
Riverside,CALIFORNIA
Summary
Division I softball athlete with a strong sense of discipline, excellent work ethic, and impeccable time management and people skills. I'm a goal-oriented and results-focused individual successful at achieving results both in the classroom and on the field. I'm good at managing myself and others in high-stress situations and collaborating to come up with an effective solution.
Overview
1
1
Certification
Work History
Host/ Cashier
Sumo Sushi
Ventura, CA
08.2021 - 10.2021
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Balanced cash drawers at the end of each shift.
- Contributed to team efforts by accomplishing related tasks as needed.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
Bachelor of Science - General Biology
California Baptist University
Riverside, CA05.2027
Skills
- Telephone Reception
- Reservations Management
- Team Collaboration
- Competitive
- Strong Work Ethic
- Responsible
- Disciplined
- Adaptable
- Time Management
Certification
- CPR certified
Languages
English
Full Professional
Spanish
Limited
Accomplishments
- Highest GPA award winner from 2022-2023
- Scholar-Athlete award winner of 2022 and 2023
Timeline
Host/ Cashier
Sumo Sushi
08.2021 - 10.2021
Bachelor of Science - General Biology
California Baptist University
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